Counseling & Wellness Center of Pittsburgh

“Understandably I was nervous to see a psychiatrist for my issues. I wanted my friend to be on a phone call with the therapist I was going to see. However my friend has periods where they have to be bed ridden and can't move for long periods. So I missed two appointments and they charged me a cancellation fee. It wasn't until after that it was explained to me in an email what the first appointment would entail. I found out there was no time for her to call in. So I asked for the cancellation fee to be refunded since the only reason I was cancelling is because my friend couldn't be there and I would've went to the first appoint by myself if I'd have known there was no time for my friend to be on the phone. Went back and forth with them and talked to the billing department and they refused to refund me even though this was their fault. I'll be going elsewhere.”

“We were scheduled with this group for a Wednesday evening session two weeks in advance of the appointment. The day before they call to say the therapist needed to reschedule. After multiple phone calls, I was finally able to get in touch with scheduling. They said they don’t have any therapists who could ever do Wednesday evenings. So I’m not sure how or why we were ever scheduled for that time. The scheduler highly encouraged a televisit. Although I was reluctant, I agreed. When she went to schedule a time for a televisit she said that they don’t have anything available. I responded “I guess we will have to pursue other options then.” The scheduler was practically giddy in saying “Sounds good. Have a great day!” I feel like this place is just a front. I can’t imagine doing business this way and receiving 5 star reviews.”

“I’ve been seening Dr Amanda Keffer I’ve been a patient of hers for almost 3 years. She’s always upbeat and accepting of your concerns and problems. I’m in great hands under her care”

“Well, with my therapist, Renae Sever, I've had nothing but positive experiences; she's been a lot of help. My boyfriend also gets counseling here, and he's also had really good experiences.”