Western Arkansas Counseling & Guidance Center (The Guidance Center)

“Currently, the front desk staff appears to lack finesse in their approach to handling individuals. However, the therapists demonstrate a high level of proficiency and have seldom caused any issues. Should any complications arise, they are promptly and easily resolved. It is worth noting that this establishment is one of the few that accepts Medicaid and offers timely appointments. In my honest opinion, if you are in search of a reputable therapist, this may be an appropriate choice. However, it is important to recognize that the front desk staff requires considerable improvement. Additionally, reaching out to them can be quite cumbersome, particularly at their Fort Smith location where calls often go unanswered. Given that their client base consists of individuals with high levels of anxiety and various disorders, this situation raises concerns about safety.”

“**Update** Called and the discussion with the Assistant Director was a waste of time. Hollow apologies were given for the complaints made andnothing to help correct the behavior that was given by Jennifer or smooth over the blow of the surprise bill we was given with the certificat of completion behind held over our heads in order to pay. Information was withheld and they continuesly run our insurance without our knowledge. AGAIN TO ANYONE LOOKING FOR HELP, DO NOT LOOK HERE! Bless the few good employees who are here. Jennifer is a horrible person and this place is not a place for people to be attending whether it on someone own free will or court ordered. They are hell for anyone trying to get better. The few and I mean few good employees are wasted on a place like this.”

“UPDATE: The counselors and doctors are amazing but their admin work needs serious help. A perfect example of the state of mental health providers in Arkansas and especially the River Valley area. Leaving review on behalf of another patient. Patient tried calling this place three times today and all it did was ring. Nobody answers their phone. And if you do get an appointment you'll get it pushed back another two weeks and another two weeks, etc.... because of 'a crisis' or a 'scheduling mistake'. Seriously? I'm surprised no one has offed themselves due to this place's constant delays. They're providing a service that they should take more consideration with. Especially in how they approach it as a business.”

“I wish I could give a zero. I have been a patient for THREE MONTHS and have only gotten to see my therapist ONCE!! At my very first appointment they had to reschedule me, not a big deal, but it was for a FULL MONTH OUT! At my first session, it was amazing. There is no fault on the actual therapy, I saw jaime, and it was really good fit for me, immediately after our session i knew i would like to continue as frequently as i could. Every two weeks was the only option. Our next appointment was suppose to be Yesterday, and you’ll never guess, they CANCELLED IT! Not even able to reschedule. JUST NOW I GOT A CALL THAT THEY CANT SEE ME UNTIL MIDDLE OF JANUARY! Even though I have an appointment for the 27th. This is absolutely ridiculous, i don’t understand how people are able to get help here when you can’t even get in to see anyone, this is suppose to be the “greatest of health care” in our area. I think it’s a joke.”