Tri-County Behavioral Healthcare, Huntsville Clinic

“this facility and staff is is very professional and have good quality in how to treat their clients very friendly atmosphere”

“Tried to not refill medication knowing if discontinued for even a few days it can reduce the effectiveness. Sorry Tricounty but I read the papers and instructions on my medications. I’m not stupid. Also need to provide a telephone appointment option for people like me who have a baby on the way. I do not want to bring my newborn out in hot or cold weather and especially during this pandemic. Please be more in tune with your patients to provide better service. Also randomly closing on weekdays is not good for your patients who have been waiting forever for their appointment only to be disappointed. I called on a day with no holiday and perfect weather and you were still closed. I am curious as to why. Just be more in tune with your patients rather than acting like a business.”

“I walked in for the 1st time and was greeted beautifully with all the information i needed to come in to get counseling from the support services assistant Lindesy at the front desk. Sadly I just missed todays walkin by a few hours. The next walk in wouldn't be till monday.🥹 😭I asked if I could just speak w someone for a few moments. Anyone just to process what to do.Acknowledgeing i wasn't in crisis. But clearly worried so I was introduced to Shawny a beautiful tall brunette who carried herself with care and concern for me. She took me back to her office as informing me she is the rural clinic Coordinator and sat me down in a very calming environment and politely ask how she could be of help to me in that moment. She made it easy So I explained my situation she gave me a simple solution in 3 min. Something I've been struggling w for a month. I left out of her office confident in her guidance on the matter. Thou it took me another 10 min to exhibit my joyful gratitude as my worry and fear physically display on my body took longer to catch up with my mind. But definitely will be back. THEY K OW WHAT THEY ARE DOING HERE. From ft bend and texana has had my care management since 2002. Never found office that compared til now. If u are having a hard time adjusting they CAN definitely help u get there correctly. And so much love in this office ❤️ can't wait to meet the rest of the team.”

“Professional. Informative. And will help u from getting worked up about forgetting ur appointment date... they actually get to know you. To give you an individualized treatment plan. Thank u Lindesy. Thank u shawny (helping my wife with information while she waited) seeing the Dr. Next my casemanger. Everything in one day. Completely at ease with expressing my needs w complete strangers. 🤔 what did they just do to me???🫣🤗 hopefully healing and dealing and moving forward 🙏.”