Thriveworks Counseling & Psychiatry Tallahassee

“I loved my therapist, but Thriveworks has a very rigid cancellation policy with absolutely NO EXCEPTIONS. I was auto rescheduled and received a text reminder on a Friday. I logged into my originally scheduled appointment on Monday morning and was told I received a reminder text on Friday for the appointment that was rescheduled to Tuesday. I did not agree to this because I already had work commitments I could not cancel the next day. They charged me $130 for that appointment. A manager refused to speak with me regarding the cancellation charge (after leaving me on hold for 23 mins) and ultimately they still charged me. The way they handle appointments and cancellations is unprofessional and for a therapy company, you would think they would have some empathy. Any cancellations with 48 hours is a $130 fee. No exceptions. I love my therapist, but the administrative disaster induces loads of unnessary stress and is not worth it. I hope all the good folks leave this place and start their own company.”

“Their no-show/late fees are ridiculously high to where I can’t even continue to get help anymore. I asked for a one time wave of a late fee because I was two minutes late outside of their grace period, Which is only a 10 minute grace. Customer service representatives aren’t even American. You can’t understand what they’re saying. They contract out their customer service so you can’t actually get the assistance you need.”

“Donna Gillette is vile the moment she does not get exactly what she wants. I had the misfortune of having to ask her to wait due to her coming into my place of business with no appointment. Not only did she demand to be seen but when I told her I wasn’t available yet she raised her voice and told me “you’re going to do it now!” While stomping her foot. The entitlement is very loud. I am so disheartened to learn that this disrespectful woman is out here providing mental health services for the general public. Absolutely disgusting.”

“While painful to explore personal shortcomings it was extremely eye opening and an opportunity to change for the.better to be better feel better and become a better partner in all areas of my life. .”