The South Bend Clinic

“I have repeatedly felt profiled and judged by a specific physician based on my appearance, particularly my tattoos, piercings, and alternative style. This has not been an isolated experience for me; I have noticed a change in his demeanor toward me during appointments that has made me feel uncomfortable discussing my health openly. At my most recent appointment, I came in intending to be completely honest about my health and concerns because I believe patients should be able to speak candidly with their doctor without worrying about being judged. Instead, I left feeling dismissed and scrutinized rather than listened to. The larger problem is that my experiences with this physician have made me reluctant to schedule even routine annual checkups. No patient should feel that getting medical care requires preparing themselves to be stereotyped because of how they look. I am leaving this review because I genuinely hope the office takes this feedback seriously. Patients with tattoos, piercings, alternative appearances, or lifestyles that a provider may personally be unfamiliar with still deserve the same professionalism, curiosity, respect, and quality of care as anyone else. I should leave a doctor’s appointment feeling that my health was evaluated—not my appearance.”

“Dr. Curnyn is wonderful and attentive to all my problems. I was so happy to get back in with her after her maternity period, especially after seeing NP Emily Peak twice and being dismissed both times and told there was no tests that could be done (there definitely was, because Dr. Curnyn ordered them). Dr. Curnyn takes the time to go through them and carefully address them individually, so I never feel like my time was wasted there. She orders testing and doesn’t chalk my symptoms up to anxiety - she actually listens to me. That’s so rare in a provider anymore. Her nurse was also very kind and welcoming. I am deducting a star because I do agree that the receptionist staff is quite disorganized and rude. I dropped off papers for ADA after being told I could by one of Dr. Curnyn’s nurses, and the receptionist acted like she had no clue about them. I explained they need completed by a certain date and she became combative and said “well they are very busy back there”. What’s even crazier is they send the papers off to the Medicopy service to complete so the level of busy of the medical staff should have little to no bearing on anything. She just wanted to be rude to me.”

“I was greeted by the ladies at the front desk and directed on the next steps for paperwork. I waited maybe 5-10 minutes to be called back by the nurse. I did medical history stuff with the nurse and vitals were taken. Nurse left and I only waited for 10-ish minutes before the doctor came in. Dr Emma Dunfee and her nurse, older lady with short light hair and glasses (I forget her name) were awesome on 27OCT25. They listened to my concerns and were able to help establish a plan of care that caters to my needs. They also made me feel at ease and comfortable the entire time. The WORST thing about this clinic is trying to talk to someone over the phone/call the clinic. There is ALWAYS a line apparently (which I can’t fault the clinic for) but there is an annoying Automated Assistant thing that doesn’t stop talking even during holds! It also seems to take 30+ minutes to get someone alive on the phone. It seems to be better to schedule appointments in the app, which I think the company seems to be driving the patients towards, as the annoying voice guy reminded me like 5 times while I was waiting to speak to a person. Seriously, fix the phone thing already please as this is a consistent problem with this south bend clinic AND the one actually in south bend! Staff 5/5 Phone System Setup 0/5 Automated Voice Guy -10/5”

“I DO NOT RECOMMEND THIS DOCTORS OFFICE UNLESS YOU HAVE HUNDREDS OF DOLLARS TO WASTE. I would give a half star if I could. Dr. Dunfee was fantastic to work with but unfortunately everyone else at this clinic is either incompetent or has no integrity. I was in for my first visit to establish care and annual wellness exam back in May. I was billed incorrectly and my insurance unfortunately paid my portion of the bill out of my HSA funds. A wellness exam and preventative care visit is covered by my insurance at 100% but this was incorrectly billed to my insurance as a diagnostic visit which I paid $245 for. In addition to that, I did not received my $100 incentive funds for completing my annual exam bc it was not billed in the proper manner. When I called the billing office to have this fixed, I was given the run around several times and told that this would be appealed with the billing coders and they will get back to me. Months later, they did call me back and I was told that my bill would not be adjusted. I decided to stop into the office which I was instructed there was no one from billing at the Granger location to assist me and I was given a practice manager's name and phone number to follow up, Megan Binder. The receptionist also told me that she could not see my bill code but she did verify that my visit was labeled as a preventative exam. I have left several voicemails and emails for Megan and she finally attempted to call me back on Friday night at 630pm which I missed the call and was unable to call back due to the office being closed. I have tried to call her back several times now with no success but she did leave a voicemail stating that my visit was billed correctly and nothing would be revised. I find this in extremely terrible taste and unethical practice for them to intentionally bill me incorrectly to get more money and refuse to make it right. I will definitely be going back to make the doctor aware that this is how her billing office conducts business. It's a shame to find a doctor that I like and can no longer do business with them bc of their shady billing ethics.”