RRH Behavioral Health Clinic

“In patient really needs better services. My inpatient had very little skill building to help prevent being admitted. Even letting folks know what kinds of therapy are out there to work through with our therapists. Outpatient has been a better experience. They have gone above and beyond for me trying to find me help. My therapy sessions have been good. I've had a couple therapists as some leave the job. I've been really happy with the help I've been given. The skills they teach are good ones. My biggest complaint is the short visits. It's very difficult to work on things of most of your session is just catching the therapist up since the previous visit.”

“Zero stars if it was an option. There was a man exposing himself to young woman and touching them as well. When reported to staff, the nurses told the women to be more understanding for the man. Pretty disgusting, just like the outdated beds and rooms.”

“Terrible place to learn and heal. It was very difficult to be an in patient here. People were given medication at lunchtime then everyone fell asleep, except me. Then I figured out, after discharge, what they were doing. Everyone slept, and the staff got a break. I had a horrible experience there. After dinner, everyone was medicated again. That wasn’t so bad because I slept at night. However, this was not a great place to heal. More time on education and less time on sleeping during the day would have been great!”

“TLDR; I hate this place/the hospital and will never set foot on its grounds again. When I was younger(about 14 yrs ago) I was sent to Clifton Springs for a hospital hold. My experience was awful. But I found myself in desperate need of a therapist once my old one left the state(about 1 1/2 yr ago.) I was told this place had gotten better. The only thing I liked about this place was the reception staff. That's it. The lobby is lifeless and cold. The therapist I got was just not my vibe. I asked to transfer and was told I would be given to the person who trained the one I had. I was told "she's a more experienced version of her." I just told you, our styles don't mix. But yeah, I guess don't listen to me and that will help my mental health. Gassman was a odd prescriber that was unable to understand some people don't use their birthname and was extremely off put when I recoiled from his hand if he tried to pat my shoulder. At some point toward the end/my transfer my blood levels weren't checked or they were looked over. I entered lithium toxicity at 2.4mEq/L at the height of it. It remained this way for about a month, but I believe I had it slightly elevated from normal levels for much longer and the change from switching clinics made me more confused, leading to me accidently taking it more. It left me wondering why I was shaking like I had Parkinsons and unable to finish a sentence. Everyone kept telling me it was conversion disorder and that I am just mentally sick. Even though I continued to say something was wrong because suddenly I couldn't walk up or down stairs I was ignored. By them and by my new clinic, too. So at least everyone was consistent, I guess. I think I played a part in this too. I swear I did bloodwork at this time(reminder: I was heavily influenced by the lithium toxicity. I literally couldn't finish sentances and everyone always was telling me how nice I was to talk to before this. But no, nothing is wrong and you're fine.) but no one has it on record. Now I have stage 4 kidney disease with a biopsy to prove it's from the lithium. Pretty sweet scar, limiting the life that I was fighting so hard to learn to enjoy. Rochester General is a much better hospital if you can go there. I am still searching for a therapist elsewhere. I wish you luck and deeply hope this isn't your experience if you go here. P.s. Don't take lithium, kids. It just isn't worth it.”