PORT Human Services

“If I could leave 0 stars, I would..I’m incredibly disappointed with the mental health facility I visited recently. I had waited for over a month for my appointment, only to be told upon arrival that it had to be rescheduled because the provider I was supposed to see had called out. As soon as I walked in, the employees were engaged in irrelevant side conversations, which added to the unprofessional atmosphere. The receptionist then dropped the bombshell, saying, “I was supposed to call you earlier. The provider you were supposed to see today called out so we’ll have to reschedule you.” I had taken the effort to arrange for a sitter to look after my child while I attended this appointment, so the lack of communication and consideration was truly frustrating. She then proceeded to say that she called me earlier which is the furthest from the truth. To top it off, the receptionist mentioned that the earliest available slot for a rescheduled appointment would be in another month! It’s disheartening to have my time wasted, resources expended, and schedule disrupted by such negligence and lack of professionalism. The disregard for my time and the lack of empathy shown by the business is disappointing, especially in an industry that should prioritize the well-being, mental health and care of its clients. I don’t recommend this business to anyone in the Jacksonville, North Carolina area.”

“I absolutely adore my therapist Nicole. From the get go, she made me feel comfortable and heard. I would recommended her to anyone that needs a safe place to talk. As for the other reviews about this place - I’ve heard the front desk workers on the phone and in office with patients often. They are kind, caring, and try their best. A lot of the patients are rude, demanding, and don’t take no for an answer. I understand that they sometimes need to be abrupt and firm to get their answer across. Be kind to them and they’ll go out of their way to help you.”

“Had been going since 2020 and told them I was gonna lose my insurance for a month so I'd call when I got it fixed. Instead of waiting they dropped me as patient and said id have to take and assment again before i could make and appointment for meds. I've been without my meds over 4 months now because every time I make an appointment it's 2 months out. I missed my last appointment because my uncle unexcusedly passed away the night before after waiting 2 months. I called they said I had to wait another 2 months to be seen. now here I am 2 months later 5 mins late to my appointment and they say I have to wait another 2 months after crying and explaining I've been struggling so hard without my meds and a recent loss and need to be seen. This isn't the first time I've have problems with being seen to get meds they just plain out don't care here. I use to recommend them all the time but not after today they have never put my mental health as a proity since I've been a Patient don't waste your time”

“These people scheduled an appointment without notifying my wife (who the appointment was for) or me. No one was texted, no one was called. They did not send a confirmation text like they did for ALL other appointments. This was scheduled after my wife missed one appointment. But after missing this appointment she was cut off and couldn’t get her medication. The front desk staff has been rude numerous times out of the 20ish appointments my wife has gone to. They are not professional in the slightest. They shouted at my wife “we got a problem” while my wife was leaving after an appointment, because she complained about them. Who yells at someone leaving a mental health appointment? This place is horrible. Go anywhere else if possible.”