Pine Rest Kalamazoo Clinic

“I was told by my insurance that this facility would take our insurance. Once I called, I was told that they did not except it. With that aside, I needed testing for my son. Willing to pay out of pocket, I was told there would be no opening till 2028.”

“I came to Pine Rest seeking help for anxiety and depression, hoping for comprehensive, compassionate support. Unfortunately, my experience was disappointing and frustrating from the start. The first psychiatric provider I saw did not seem focused on my care, and I felt that my concerns were not being addressed. I discussed this with my therapist, who is also an employee of Pine Rest, and she supported my decision to switch to a different provider at the office in hopes of receiving better care. However, before the switch could even take place, I was informed that I would not be seen by the new provider at all unless I stopped or immediately reduced my legal cannabis use. While cannabis helps with my symptoms, it is not the primary reason I use it. The issue arose when I was told that my legal consumption would prevent me from continuing care, despite being transparent about my approach. What I found most troubling was how my treatment was overshadowed by the organization’s religious views, which appeared to be influencing medical decisions. Mental health care should be based on evidence and compassion, not personal or religious beliefs, especially when those beliefs affect a patient’s access to care. It’s disappointing to be told that my approach to managing my health, which is legal and transparent, disqualifies me from receiving treatment. In addition, I faced consistent delays, with nearly every appointment starting 20 to 30 minutes late, without any explanation or apology. This lack of respect for my time only added to the stress of an already difficult process. While I appreciated my therapist’s efforts and kindness, the overall experience made it clear that Pine Rest isn’t the right place for me. I’ve chosen to seek care elsewhere—somewhere I can receive support that focuses on my health without conditions or judgment.”

“"Christian Care" can't be Christian if the premise is flawed. I've seized, hallucinated, and tried to kill myself many times when I was young because of the psychiatrics that were prescribed to me I forgot who my own mother was and the memory of her tear stricken face when I asked her "are you my mommy?" will never leave me. After a year of quitting all of these damaging medications, I have no mental health issues. If you're reading this as a parent and thinking about putting your children on these medications to have them act better. DON'T DO IT. The science is flawed and I feel so terribly bad for the children and adults that have been, and are going to be damaged like I was. May God bless you and may God help you.”

“I had used Pine Rest for years without issue—until recently. I scheduled an appointment as usual, but before my scheduled time, Pine Rest called and left a voicemail stating my provider would no longer be available for the scheduled time. No big deal. However, about a week later, I received a letter stating I was being discharged for “missed appointments”—even though they were the ones who canceled on me. I reached out multiple times for clarification and was repeatedly told someone would get back to me. It wasn’t until my third attempt that I finally received a call. I spoke with a man named Jon Weeldreyer, he informed me that I could no longer see my previous psychiatrist but could be accepted by a different provider. Then towards the end of a pleasant call, out of nowhere, he launched into a stern, almost scolding tone, saying, “You have built up quite a reputation for not being kind to the staff.” I was completely blindsided. I had been nothing but patient and understanding about the situation. When I asked what I had supposedly done, he admitted he didn’t know any details—only that “it may be something to do with what you’re doing right now.” When I referenced his claim that I was being “rude,” he immediately corrected me, saying he never used that word. I pointed out that he had said “not kind,” which is just a synonym. This kind of petty semantics game perfectly illustrates how conversations at this clinic are handled—deflective, manipulative, and designed to make you doubt yourself rather than provide real answers. At no point have I ever been disrespectful to their staff. In fact, I work with troubled youth at a juvenile facility and coach a peewee hockey team—I know how to conduct myself and treat people with respect. What I do find disrespectful is making baseless accusations, refusing to provide any justification, and then gaslighting me when I ask for an explanation. This experience has been an absolute nightmare, and I wouldn’t recommend Pine Rest to anyone. If this is how they treat long-term patients, I can’t imagine how they handle those in real crisis.”