Nueces Center for Mental Health and Intellectual Disabilities - Central Administration

“Worked up the courage to try to get counseling services, went here because I don't have the money for private practice. I completely regret it. Despite stating several times I had no access to suicide methods and was doing ok which is why I wanted help, they surprised me mid-intake with the police who told me I was required to go to Spohn's ER and if I attempted to leave they would force me to go. Escorted by police car and dropped off, triaged, and waited to see the psychiatric doctor at Spohn. Dr. Youngblood thankfully cleared me in thirty seconds of talking to me. Then had to walk back to MHID in the cold because there was no means to get back. They were closing right at I got back to my car and the staff could not give less of a shit what they did to me. Now Spohn is also saying I owe them thousands of dollars. Great time. Thanks!”

“I do not recommend this facility for mental health care it is a roller coaster ride to try and get medication for anyone with mental health. They say you can walk in at 8 am and be seen but then they tell you you have to make an appointment and do in an intake which is a 3 day process and this has happened several times when we have walked in and then you have to start over. They have lost 3 counselors in a year which also made the process start from the beginning. My recommendation is go somewhere else and the state needs to come in and reevaluate this process so the people who need help can actually get it. Austin has a better program and should initiate that in Nueces county bc this one is a joke. Day 2 of trying to get medication instead we had a 2 hour intake for the 3rd time this year and after she said he would not see the Dr today he was done with the intake.”

“It is no wonder why the services are horrible quality, case managers change so often for us clients, and there is no sense of order. There are so many ethics violations at any given time, including numerous HIPPA violations. Tell me why staff are leaving messages to the numbers on file for their clients without verifying the phone number. Or why we can hear case managers make fun of and joke about their clients down the halls. I have heard full on conversations, names, scenarios, everything about other clients simply from next door to the room I'm in. Doors are left open, staff make jokes and discuss PII topics in the open. Several of the staff members are clearly dissensitized. They treat us clients like we are a burden. The employees are very unprofessional. It is very clear they receive very little to no training with the apparent revolving door, that is MHID/MHMR. Case managers there have no clear roles it seems and this is confusing for us. How this place is recieving any funding I do not know, this enter center needs to be audited. It seems both staff and clients are suffering due to incompetence from the upper management there.”

“I had to go here several times before they finally allowed me to have a real appointment. I have severe anxiety and do not do well around strangers. When I finally got to talk to the intake specialist, she told me I wasn’t mentally ill enough to see a doctor and recommended that I see a gynecologist and go to therapy. I told her a lot of things that ARE worth me seeing a doctor. This ruined my entire day because I have been trying to get mental health help for months and it’s hard enough seeking help only to be told it’s not serious enough. This could really push someone over the edge to kill themselves. Worthless and dangerous.”