NorthKey Community Care

“This place was recommended to take my son for some behavioral concerns we have. We were able to get an appointment in quickly, however, upon arrival I was informed they would have to reschedule due to our tardiness. I CALLED before the start of the appointment (by nearly 20 min) to say we were running late, the person who answered my call was aware we were new clients and just told us they would let them know. There was no indication of there being any issues etc. Well apparently it was, we were 15 minutes late and told we had to reschedule, we drove nearly 40 minutes and did our due diligence to notify before our scheduled time of our tardiness. This is unacceptable and quite frankly a waste of my time, money and gas. VERY UNPROFESSIONAL and disappointing, never again. I will NOT be rescheduling.”

“The receptionist on the second floor kept telling me I could leave and not do the paper work if I wanted because I wasn’t exactly excited to be up after working a late shift. But regardless children and people seeking help and they tell them to leave because they’re not excited and they take it as attitude. I was court ordered to come here and I’m glad to get my things done and put a bad past behind me but because I wasn’t give her excited answers she was telling me I could leave no wonder this has such bad reviews. The receptionist downstairs were great and helpful.”

“This place is a joke. They don't help. And as soon as you ask to see a different psychiatrist they exit you from the program without telling you they even exited you! Their phychiatrists quit left and right so they are constantly reassigning new people to your case.in no way shape or form do I take narcotics or have ever been addicted to any drugs. Always passed my drug tests. They refused to send in mynon narcotic medicines so that I could find a different place to see a psychiatrist after they exited me. Would not recommend this place to anyone. The only person in the staff that is helpful is Stella.”

“I absolutely hate this place.... The last two years I had a lot of trouble with my mental health. The hospital sent me to North Key. North Key is a joke. They send you to the location in Fort Wright for intake and to explain why you're there. Then they send you to the location on Madison to see psychiatrist for medicine and a therapist. When meeting the psychiatrist (Ashley M) I just got the feeling of being rushed and that they didn't care. They just was like here's your medicine now get out type of attitude. The therapist was the same way. She didn't listen and she just kept trying to put me through different programs I didn't want to go through. She just wasn't willing to listen and that's really all I wanted. The therapist also referred me to a former drug addict (Tiffany Picklesimer) as peer support who's been through similar things. After talking to the peer support I didn't see how we were going through the same thing at all. She was a former drug addict and I was just a struggling mom. She also kept asking to come into my home and I thought that was just beyond weird. She also would not stop calling my phone and it was on a daily basis multiple times a day. So I eventually blocked her number and stopped going to North Key because it was honestly making things so much worse. Best decision I've ever made.”