Northern roots therapy center

“Honestly I wish I could give this place zero stars. My first appointment was in January *2025*. It has been over a year and a half and they still haven't gotten my billing correct. Emailing them is frustrating and goes nowhere. I tried to cancel an appointment one week ahead of time. I emailed, called several times and left voicemails and my therapist still called me for my appointment wondering where I was. Thankfully I didn't get charged for it but still, simply unprofessional. The therapists aren't bad people but their admin skills simply aren't there and it is not worth the literal year plus long headache.”

“I emailed both my therapist and the front desk 3 weeks ago and have yet to receive a response. While I understand being busy, 3 weeks is ridiculous. I’ve always had issues with contacting reception when it comes to any and all communication. I work customer service and NEVER go more than 2 days without responding to an email/phone call. Therapy is a big step for a LOT of people and the inability to communicate is a huge red flag. Based on the other reviews, it seems to be a trend. I do online sessions so am not able to speak with staff in person. While I loved my therapist a year ago and therefore will not provide a name, I recently started going to sessions again and feel like I’m exhausting her? It often appears that she is dozing off during appointments or not paying attention to what I’m saying. I cut our last appointment short (literally in the middle of a sentence) because it appeared she was not paying attention. She didn’t ask any questions or respond to what I was saying, we scheduled a follow up and disconnected the video visit. I spent the day feeling like I somehow was a burden. I’m disappointed in the recent care I have received and will no longer be proceeding.”

“Avoid this practice. I was a patient for over a year and a half and terminated treatment effective immediately after being completely ghosted by my provider on the day of a scheduled appointment, with no warning, explanation, or follow-up. Since that incident, all attempts to contact the practice have gone unanswered for more than 24 hours. I have received no acknowledgment, explanation, apology, or confirmation that I will not be billed for the missed session. Unfortunately, this lack of communication is not new. Even prior to initiating treatment, reaching this practice required an unreasonable amount of persistence, a concern echoed in other reviews. Response times are measured in days, not hours, even for current patients. I have since sent a formal follow-up requesting a response, as this pattern of communication may violate applicable professional conduct standards under Wisconsin administrative rules. If clear, timely, and professional communication is important to you in a mental health provider, I strongly recommend looking elsewhere.”

“I’ve been working with Katie, Clinical Social Work/Therapist, LCSW for nearly two years and she has helped me work through so many life changes. Katie is compassionate, knowledgeable, and absolutely hilarious! With her guidance I’ve learned to manage my anxiety and OCD in a healthy way. I can’t recommend her enough!!”