MAHEC Center for Psychiatry & Mental Wellness

“I’m afraid I cannot review their actual mental health services - by the time we figured out how to get from the front door of the building (on the first floor) to their offices (in the basement), they said we’d missed the appointment. There was zero signage - not even at the elevators! Even asking people on the first floor didn’t help! If their therapists are as bad at communicating as the administration, I’d say don’t waste your time! For example: their many text reminders of your appointment do not include their address or phone number! The receptionist also confirmed that they do not monitor or respond to incoming email or text messages. (Way to communicate with your patients… that IS the definition of communication, right? One way only?) The campus and facilities are beautiful - but we didn’t make an appointment to see a beautiful building or great landscaping. We chose to abandon attempting to get services here - we’ll find a different provider.”

“I’m deeply grateful for the MAHEC Psychiatry team — especially Caitlin Tugman. She approached my care with professionalism, patience, and genuine attention. By listening closely and working collaboratively to problem-solve, she helped create a plan that has had a truly life-changing impact. I’m thankful for both her expertise and her care.”

“In a severe panic attack after having taken my prescribed Valium, the day after getting out of hospital for cardiac ablation so I call and get a nurse who informs me that if I'm not suicidal she can't even make a report or call the doctor on call. Where does one call for help then? I'm a patient at mahec psychiatry.”

“I have had great luck with finding matches with providers. I have a provider who has been working with me on medication management. I have had several psychiatric providers over the years but I must say that Caitlyn Tugman has been the best for me. I know everyone is different but sometimes you need to switch to find someone who is best for you.”