LifeStance Therapists & Psychiatrists Lexington

“in office visits are pleasant and comfortable, telehealth appointments are easy,secure and saves me hours of travel time. one of the best clinic models i’ve experienced for online services, not perfect but not enough issues for me to complain. my therapist is thorough, logical, ethical and genuinely wants to help folks live better lives. by the way, this Lexington location has made up for my first lifestance experience, goes to show, you can’t always judge by one therapist, my first therapist was the worst i’ve ever encountered in 30 years, she was not only a horrible doctor but i felt was a horrible person in general, the doctor was in another state so i’m not sure why i was paired up with them. i was ready to write off lifestance until i experienced the lexington folks and my current therapist.”

“My experience with booking my appointments with my psychiatrist and therapist have been quite easy. Staff has been cordial, knowledgeable, and professional. I’ve never had any concerns regarding front office staff. Thank you for always so helpful and pleasant to work with when I call. My therapist, Paul Acra, has been nothing short of phenomenal when working with me. After five years of meeting with him bi-monthly or monthly, his professionalism has never faulted. He is very attentive during each session. He shows concern and compassion for my issues and always works me with to discover effective strategies I can incorporate into my daily living to manage, cope, and begin healing. I couldn’t have asked for a better therapist who meets my needs and gives me hope. Thank you for everything, Paul! LifeStance is blessed to have you caring for their patients.”

“Pleased with practice. I do wish I could schedule/cancel appointments within the patient portal instead of having to make a phone call. Billing is hard to get through to. Stay on hold and they say they will call you back if you don’t want to stay on the line. They don’t. However, I love the practitioner I see. She’s understanding and is great to work with. I also like I can see her via telehealth.”

“This place is a nightmare. When I was a patient it was just okay, didn’t really care for my provider. Dealing with their billing department is the worst thing ever. I went to cancel my appointment after randomly finding out my insurance was out of network and I called 4 times and no one picked up the phone, no answering machine and you can’t cancel online. Finally found a way to cancel and I was charged a late fee even though I had been trying to cancel for over a week but could not get in touch with ANYONE. Their automated phone system is awful. Another example of how patient care is at the bottom of everyone’s priority list and squeezing any amount of money is at the top.”