Lifespring Health Systems

“We recently moved to the area, and when we had a mental health crisis, we called LifeSpring. I cannot express how grateful for the staff in Jasper! While crying out for help and being ignored had become the norm at other facilities, the crisis intervention team and staff at LifeSpring in Jasper began rallying around our family. They built a wall of safety around my loved one who needed care, a showed him (and us!) that we are not alone. They faced many “no’s” when trying to help us find additional critical care, but that did not deter them, even after hours, and they were able to find additional resources to help our family. I truly believe that thanks to their caring, determination and tenacity in ignoring the roadblocks and finding other avenues to take that they saved a family member’s life. They also followed up, after hours even, to make sure that the family member’s life had the support and care they needed. I will always be grateful for this group being put in our pathway. They are true heroes.”

“I love life springs I’ve been going there for years, but the new Hispanic guy that they hired at the front desk is really rude.”

“I was seeing a therapist at Lifespring. Very happy with her. She changed offices. I tried a couple of different therapists and wanted strongly to go back to my original. I found out she transferred to Paoli. I called in October and was told all that needed done was my paperwork transferred. Now, I am TOLD efforts were made to contact me. I have been severely depressed for well over a year. My condition continues to deteriorate. I EAGERLY awaited a callback. Daily. The holiday comes and goes. I called to get status and was told my case was closed Nov 7. I was very unhappy. When I receive a call back from a very curt and matter-of-fact 'Becky', I am told she made EVERY EFFORT to call me back and I never responded. She said it looks like in her nots it was on October 17. Okay. So "EVERY EFFORT" is one call on the 17th? I do not believe I missed a call from LifeSpring as I have been holding my breath awaiting the return call to see Vivian again... especially with the holiday season approaching. So, this means intake again. A mess again as it was when I started. Waiting. Waiting. And, I continue to be lost. And, all the office manager kept CURTLY EXPERSSING was that "I made every effort to contact you". Very, very defensive t the point that I strongly believe she did not. And, if she DID, one call on 10/17 and closing your case on 11/7 does not seem like MUCH EFFORT when you are dealing with individuals needing mental health assistance. The office manager should possess SOME empathy ... and, in my personal opinion ... not be a liar.”

“Great experience with doctors Nice people in reception also. By 2025 main focus seems to be on treating addiction not on general mental healthcare.”