Lakeview Center - Friary Pensacola Outpatient Counseling

“The front desk was extremely helpful and supportive every visit and every interaction. The staff took incredible care of me. Exceeded my expectations and put me on the right path to continued healing.”

“I can't say enough about how well I was treated by all the staff at the Friary Pensacola. From check in to check out. The staff are friendly, patient and go the extra mile to make things work. They all have such a positive attitude. My intake interview went smoothly and I felt very safe. My first visit with Eric Wilkinson gave me a feeling of hope that he understood my issues and and the following visits confirmed that. He recognized what I was dealing with and addressed it directly. It's gotten even better with each visit. Very comfortable. My experience with my therapist, Maria Rowan was eye opening because she addressed each of my concerns in a way I could understand. She's very approachable and really "knows her stuff"! She gave me time to talk, which felt so good. I loved that we discussed in depth the what, why and how my of my diagnosis. She gave me assignments that I could see and focus on then we reviewed them at the next visit. She explained the results I presented so I understood and could see a different picture of my feelings. I felt encouraged and so hopeful that I will be able to see and continue to learn how to live more positively, knowing more about myself. Thank you to ALL the staff staff who treated me so graciously. I really appreciated the reminder calls. I have two calendars and they often didn't match. Raina at check in/out is a jewel. I'll miss the visits because I always left feeling like I'd just been hugged! I hope the Lakeview Center will continue to be available to our area. They are a treasure!”

“The best thing Lakeview Friary has going for it is the patient care representatives who check you in and out. They are phenomenal, compassionate, sympathetic and caring! Unfortunately, the physicians, psychiatric nurse Sarah Skinner, and office manager Amy do not possess these same traits. I was charged for an initial assessment/evaluation (max $350) and Sarah spent less than 15 minutes talking to me, didn't ask me any information about my past traumas or diagnosis, etc. I offered info which a student in training wrote down for her, but I offered it! She spent 15 minutes focusing on making me feel like I was poor and because I was uninsured I should have gone elsewhere. I was in the process of getting insurance and I now have it but would not trust Lakeview with my care now. The office manager, Amy, never followed up with a phone call about the assessment I paid for that I did not receive which should have been made up to me, but too late now.”

“Just a heads up no matter how many times they tell you they will do virtual counseling, over the phone, via text confirmation with Dr's info. They are still going to gaslight you when you call them for the appointment and tell you it never happened, and that you need to come to an address you have never heard of in a couple months. Not to worry though when you go to that address after waiting for months they will also tell you the appointment you confirmed was never made. I guess there is some random number out there texting ppl about appointments that don't exist.”