HCA Midwest Health Specialty Care - Warrensburg

“My ultrasound went great. However when we were getting ready to leave an appointment was scheduled when I couldn't make it so I stopped by the front desk to change it and no one was there. I rang the bell two times, yelled hello twice, and finally had to just wander around until I found a random nurse to help me. Turns out everyone but her and one other lady had left for lunch while we were still in the building.”

“The staff at the front desk always go above and beyond for my medical needs and administrative needs. As a tri care member there a lot of hoops to jump and they always do their job with professionalism and courtesy. Dr. Cravanas has been in my corner during one of the hardest times in my life. Thank you doc! We tend to focus on the negative but I thought I would drop a positive.”

“I am sorry but I was referred to this office by Warrensburg Bone and Joint, after they discovered I have a Cyst on my neck that is causing me a lot of pain. It took this office a month to get me in, which ok they are busy I stuck out another month in pain. My appointment was on Aug. 23rd I did not get to see the neurologists rather seen someone that reviewed everything and had to make a time to get with the neurologists to see where we go from here. I was informed that from August 26-30 that the neurologists would be out of the office. So I waited until September 6th to reach out, I did not get anywhere they gave me a different number for Dr. Texter? No one ever calls me back on that number and you can not get anyone on the phone. so on I believe 9-10 or 9-11 I called this office again and I was told there is a note that the neurologists is still viewing my images to see how we will proceed. I am sorry but it is now September 17th and I have heard nothing at all. Still here living in pain with no answers. Maybe this is a great neurologists, I wish I knew and maybe I can change my review if I ever actually get a call or an appointment or answers.”

“Customer service is VERY VERY Unprofessional, right away when answering the phone, i told her I had a referral sent to them so I just needed to schedule an appointment, immediately she said “referral okay” then put me on hold without letting me know, before putting me on hold I can hear her saying “April you ain’t gonna believe this” not even asking my name, date of birth or any information, 5 minutes later takes me off hold and starts to ask me questions I excepted her to ask me to look up the referral. She then proceeded to have an attitude about “my referral not being in the system” of course this is the place Tri-care sends their members. Beyond disbelief.”