Emory Rehabilitation Outpatient Center - Jackson

“Only giving this place a star because it is the only option that I can. This PT office is a 0 out of 10(besides the lady at the front desk). The last at the front desk is amazing over the phone and in person. As for the PT, I will keep it at does not seem like a passion or anything to do with helping someone heal their body. To be in so much pain and walk into an establishment that is charging you $420 for a visit! It doesn't make sense how you can speak to someone in such a tone or manner. For example telling you what to do and walking off without instructions on form or anything. I asked her if I should take off my shoes to get on the table to do stretches. Instead of "No your fine" it was " listen anything that I need you to do I will ask you to do so, if I don't ask you then you don't need to do it. Leaving this here for the person who looks at reviews and is considering this location. To the lady at the front desk keep being the light of that establishment becuase you brought me back after my first visit because i felt this vibe my first day and ignored it.”

“After twelve (12) PT sessions with the only physical therapist who works at the Jackson location, my surgeon told me during my follow up visit (Apr. 10, 2025) that I had not made nearly as much progress following mty knee replacement surgery (Feb. 4) as he expected. I shared with him facts about the instructions, exercises, and comments the therapist made to me over the past six (6) weeks. My doctor was dismayed, as I have been during this time. He referred me to another rehab clinic. After one session with the new therapist, who was more professional and caring, I feel more hopeful that my recovery will be successful.”

“Would give 0 stars if that was an option. Scheduled a PT appointment and when I arrived I was told they could not see me because they didn’t have access to any of my info because the front office person was out sick and I wasn’t in their system. Supposedly they couldn’t even access my phone number to call and cancel the appointment. I took off an hour from work to make the appointment time. This was totally unprofessional and could have been avoided by having a backup system in place for situations like this. Will schedule with another rehab facility.”

“The Jackson office was awesome. Shelia booked all my appointments on my 1st visit 7 total. Lauren my physical therapist was very sweet and concerned about knee injury always making sure I didn't make it worse. She made sure I did the exercises correctly to strengthen my knee for surgery. I am planning on using them again after my surgery. They are a awesome team felt like family.”