Aylo Health - Primary Care at Jackson

“The billing practices at this clinic are ridiculous. If you go for a well-check and have any pre-existing conditions or discuss any concerns at all, you will be billed for a regular office visit. I have never experienced this at any other provider. Additionally, they have charged high fees for filling out a simple form. I will not be visiting in the future due to these billing practices.”

“The best doctors technicians and front desk staff. I have total confidence the will make me better. MY HEALTH IS MUCH BETTER. NOE PERFECT BUT, THEY WILL STRIVE TO MAKE IT HAPPEN!. DOCTOR JIMMERSON IS MY SUPERHERO!!”

“I was hoping to resolve this situation without having to leave a review. I addressed my concerns by emailing Aylo (Jackson) directly however I never received a direct response. I am attaching the email that was sent...... I am writing to formally express my concern regarding my recent visit to your office on ..... I was told over the phone that I could be seen for both a sick visit and a weight loss appointment that had already been scheduled for later that day. The weight loss visit was intended as a follow-up related to recent appointments with my neurologist and oncologist. When the provider entered the room, she informed me that only one concern could be addressed during the visit. I completely understood and chose to proceed with the sick visit, as I was feeling very unwell. I explained that I had been seen earlier in the week by another physician and had been prescribed cough medicine and a nasal spray, neither of which were helping. I advocated for myself and expressed that my symptoms were worsening and that I felt I needed a different course of treatment. Unfortunately, I did not feel heard. The provider’s communication felt dismissive and belittling, and my concerns were not addressed in a way that made me feel supported as a patient. During the exam, my ears and sinus pressure points were checked; however, my lungs were never auscultated despite my ongoing respiratory symptoms. No additional diagnostic testing was performed, including rechecking for flu or COVID. I was again prescribed cough pills and additional nasal spray. I left the appointment feeling upset, unheard, and concerned that my symptoms were not thoroughly evaluated. Later, I returned to the facility where I had originally been seen earlier that week. I was retested and diagnosed with COVID. That provider prescribed steroids, and I have since experienced significant improvement. I would like to note that I had no issues with the front office staff. They were professional and very pleasant throughout my visit. I had hoped to establish primary care with your practice; however, after this experience, I have decided to seek care elsewhere. I believe patients deserve to feel listened to, respected, and thoroughly evaluated especially when advocating for their health. I hope this feedback can be used to improve patient care and communication moving forward. I would appreciate acknowledgment of this concern and any information regarding how this matter will be addressed. Thank you for your time and attention to this matter.”

“They were very thorough and kind and when you sick those are the things you need. Thank you so much I will be a repeat patient for sure”