East Hill Clinic

“Had a referral from my doctor sent to you a month ago. I called your office to let you know it was coming in. Nobody called me of course, I read your reviews. I called back as a courtesy 10 days later, and left a nice message. Still nobody has called. you must be doing great work!”

“This is not my real name. But i thought it was important to leave this review. I was a patient of Van Der Linde here. I struggled for years with mania, episodes, suicidal depression. None of the medicines I was given helped. When i tried to talk to her about bipolar because i matched a lot of symptoms she told me verbatim “you dont want to be diagnosed with bipolar its like wearing a Scarlett letter.” Because of that I didnt get help for bipolar and struggled for years because of this view of bipolar people. Well after ending up in an inpatient setting I was properly diagnosed with bipolar 2 and since then have been doing very well finally getting the correct help somewhere else. Because of her prejudice against bipolar, i severely suffered and didn’t get the right help until it was almost too late.”

“Dr. Michael Conrad is a thorough, caring, and intuitive physician. He has taken care of me for many years now and is quick to respond to urgent situations when they arise. He is patient, and is a very skilled educator, providing me with understandable information so that I can be involved in the decision-making process. He frequently references new studies, which leads me to believe that he keeps up with current research and literature, and that makes me feel very confident. He has advocated for me with other physicians, with my insurance company, and with my employer. I appreciate him taking the time to do that because not all physicians do. He is interested in and asks about my whole life, and treats me very holistically. He appears to be genuinely interested in my overall well-being and health, not just my psychiatric care, and that type of investment in my outcomes makes me feel very comfortable in trusting him with my mental health. The staff is very friendly and very helpful. They are busy, and there are some times that you do need to leave a message during working hours as I saw referenced in another review, but that message is always returned very quickly. I appreciate that there is always a doctor on call for after hours emergencies. They are utilizing a patient portal which is very convenient so that I can look up information about the practice as needed and access any forms I need to fill out before my next appointment. The atmosphere in the waiting room and in the therapy treatment offices is very calming and professional and clean. there is a separate entrance and exit to help with confidentiality, and I very much appreciate that. I highly recommend Dr. Conrad. He is an excellent psychiatrist, and I feel that my quality of life has significantly improved since I began utilizing him as my physician. There might be a slight wait time to get in to see him initially because he is very good, but I promise you that he is worth the wait.”

“I've been seeing Dr. Van Der Linde for about three years, and I always thought our relationship was strong. However, I missed my last appointment, which I fully acknowledge was my fault. Typically, they call and leave a reminder, but this time they didn't. Because I forgot about the appointment, I didn't call to reschedule, as I had done once before. Four months passed without any contact. Rather than calling to check on me, Dr. Vanderlin sent a letter terminating our relationship. She had recently taken me off anxiety medication and had no idea how I was doing mentally. As a patient, what if something had happened to me during that time? It's distressing to be discarded so easily after a missed appointment, especially after years of consistent attendance. This situation makes me question her genuine care for her patients.”