Cedar Crest Hospital - Outpatient Treatment

“I definitely agree with the other reviews in this post. This is by far the worst clinic ever! There is rarely a time when I spoke to someone in person. Usually, the calls are automatically routed to a group ring (whatever that is), or you are put on "eternal hold" when you are fortunate enough to reach someone, or you have to call multiple times back to back to get a response. I have left messages when I could not get in touch with the staff, and my messages were not followed up. I have been told more than once that no messages were left on the voicemail after I made the call. You cannot make a follow up appointment because no one is a available to take your call. Then you run out of medication, and the provider is not willing to put in a script to get you to the next appointment. So, you have to ration your medication, and you pray you do not have a breakdown in the meantime. How ironic that this is a mental health clinic that does not care anything about your mental health. I am surprised (and disgusted), as well, that this place still exists.”

“I would give no stars if I could. The staff treats you so bad without any care in the world. They do Not care for the patients. When you try to speak, they talk over you and are so disrespectful. We were treated with No compassion, even though we had done nothing wrong. They do Not return your phone calls or explain anything, until it is to late. Speaking to Sherise, who is supposed to be the office manager, is like speaking to a teenager with a horrible attitude. She shows such a bad attitude, so unprofessional and so disrespectful and so loud, would not listen and continued to interrupted and use excuses for not returning calls, for not being understanding, and making it the patients or parent's fault, when it is not. When she finally called back after I complained that the staff does not return calls. I was driving and and did not get the call. She left a message saying hellooo, you say we don't return call and continued to to be so rude and showing such a horrible attitude. They do not care for the patients well being at all.”

“I was not satisfied with the customer service when visiting my child. They did work hard at making the situation right and I started to feel better about the facility. After leaving I had an issue with the insurance and the medication. The pharmacy tried to send prior authorization form several times. The person responsible would tell us they never recovered the form. Then after five days she told me she received the form and would TRY to get it done that day. It wasn't completed and the pharmacy called the next day and the lady told them she never received the form. My daughter has not had the meds since leaving the facility due to this. I am not impressed. I will say that my child felt that treatment was good while she was there.”

“This place is so so unprofessional. The staff in front is so unprofessional and don't know their job and care less about the patient. Also have noticed there seems to be such a large turn over where they are not able to keep the same people to work the front desk. I have called in past and left messages for doctor or needing to make appointment or other questions and never receive a call back, so I do not think they respond or just don't get all their messages. Called two days prior to the appointment and left a message and never received a call back, so I called again the next morning to confirm our cancellation for the appointment for the next day. When I called again the day prior, they had not cancelled the appointment yet. So they canceled the morning I called again and they said that there is a cancellation fee because the was less than 24 hrs. When I called the second time it was 23 hrs 10 mins prior to appointment and there was still wanted charge. The appointments are 3 or 4 months in between and they are suppose to call and confirm the appointment. They had not called to confirm the appointment yet. Also in the past they had issues scheduling correctly. In the past they give you a written time on a business card, you leave work or school, pick up your child from school and they don't even have you on the schedule. They forget to call and confirm, so you can't rely on a call. I feel that I did want I was suppose to do, call two days prior and left a message and called again the next morning and they still want to charge you. Especially if your sick, you can't controll when your are sick. They never called and confirmed the appointment. Most places will not charged if you call the day prior, especially if the person is not feeling well.”