Baptist Health Medical Group Behavioral Health

“I have been a patient with this behavioral health group for over two years and, until recently, I have not had any issues. Unfortunately, my recent experiences have been disappointing. Each time I speak with Olga on the phone, she comes across as unfriendly and dismissive. As someone seeking behavioral health care, calling the office to ask questions about medications or concerns already feels vulnerable and stressful. Interactions that lack empathy or basic kindness only add to that stress. I truly value compassionate communication in a healthcare setting, and this experience has made me reconsider continuing my care here. I hope this feedback is taken seriously, as it significantly impacts patient comfort and trust.”

“I want to start off by saying the front desk employees were very kind and personable. But my experience with Kimberly Thompson was horrible. Treated me like I was lying about my mental health issues; told me I needed to “convince her” of an issue even though I have been diagnosed with said issue by multiple doctors. Will not be going back, I recommend seeing a different doctor at this facility if you must.”

“Kind and professional staff who are doing the best they can with limited resources. There are not enough providers who take Medicaid, and the need is huge. I’m so glad this place is here now! Doug at the desk was so friendly, and Dr. Wood was caring and thorough.”

“Wonderful office. You will be pleased. Due to high volume they are only taking internal referrals from other Baptist providers until they get more staffing.”