Wellspring Psychological Services - Jonathan Ridenour, PsyD.

“Very unprofessional office. Dirty, unorganized and absolutely rude. I would run far and wide from them. We went through 3 different people and spent over 2 hours for testing that should have taken 30 minutes for an elderly individual with dementia. Now we have to wait 3+ weeks for simple results that should take a matter of minutes or day. We left with absolutely no support or help. Appalling.”

“The most UNPROFESSIONAL office I have ever been to. Do NOT even think about using him! He couldn't even remember conversations we had in the office, forgot to test my daughter on certain things we discussed and then NO one told me to even bring her back with me when I came back for results so he could do a follow up test so he had to email me the test to do at home then I never even received a follow up phone call with results. He told me he would write a letter of recommendation and when I asked for it he stated he never said that. Not to mention his office is nasty (should have been my first clue walking in) and his front office help never even gets out of her chair. She rolls everywhere in it even having the patient open and shut HER window because she's not going to get up to do it and help you. RUN!!”

“Dr. Ridenour is kind, relatable and listens well. He also provides excellent resources for me to continue learning and growing. His office space feels safe and he himself is a warm natured and down to earth. It's worth the wait to work with him. His office staff are incredibly kind, informative and patient as well. The additional staff I worked with are also kind, warm and down to earth.”

“my son has double coverage and I was not given any sort of good faith estimate until the day of the appointment. I was told my cost share was $78, which financially is no big deal because I have an HSA card, but I knew that my benefit for my insurance plan (which was secondary) only requires a $30 co-pay and they do coordinate benefits with the primary insurance. This office was asking for more than twice what I should’ve had to pay. On a sidenote, I’ve been billing and working denied claims for 20 years so I know insurance and how cobs work.. The receptionist admitted that she called CIGNA but I got contradictory answers when I asked her what Blue Cross Blue Shield said. She also invited me to call the insurance myself. I canceled both appointments. I called another office in Tyler and the lady I spoke to named C****** was very nice. She told me how my claims would process for each plan upfront and scheduled us for three appointments starting next month. I only have to pay $30 for each appointment. My review has nothing to do with the provider . I knew the front desk was wrong and what I’ve learned as a biller is that a majority of doctors do not promptly correct billing errors, or refund patients when there are over-payments. Based on some of the other reviews about billing, I’m glad that I left when I did.”