WellSpan Behavioral Health - Chambersburg

“I would strongly encourage people to think twice before choosing this place. From the moment you walk in, the experience is already disappointing because the front desk staff sets a very poor tone. Communication is inconsistent, compassion seems to be lacking, and patients and their families are treated more like inconveniences than people who deserve respect and understanding. If you’re looking for a place that values your time, listens to your concerns, and treats you with basic courtesy, this may not be the right choice. A healthcare facility should make patients feel supported, not dismissed.”

“My brother has been coming here a few times now, and I’m honestly still trying to figure out what exactly is being accomplished. But apparently, the real challenge is not the actual appointment, it’s getting through the front desk. During our last visit, we were specifically told that being 10 minutes late was acceptable. So imagine our surprise when we arrived for this appointment only 6 minutes late, especially considering my brother is in a wheelchair and it takes extra time to safely get him in and out of the car. We walked in expecting the same understanding we were previously given. Instead, the receptionist completely ignored my brother when he greeted her twice before finally acknowledging us with a simple “name.” She then immediately informed us we were late and needed to reschedule. When I explained that we had been told 10 minutes was acceptable, she proceeded to do a very convincing performance of “checking” something, only to come back and say we still had to leave. Apparently, the 4-minute difference between their policy and what we were told was enough to turn away a wheelchair-bound patient. It’s disappointing to see such a lack of communication, understanding, and basic courtesy. If the rules are that strict, maybe everyone should be given the same information upfront instead of changing expectations depending on who is standing at the front desk. I genuinely don’t understand how this place continues to operate when the very first people you encounter are so consistently dismissive and lacking in basic courtesy.”

“Erin Pickering is about as helpful as a stick. All she does is repeat back exactly what you said, while actively judging you, talks more about her own personal life than she cares to engage with you about your actual issues. The WORST therapist I’ve ever had. Kla Brosius is awful as well. Very judgmental & unknowledgeable. It’s sad that the only providers in this area genuinely don’t want to help. It’s a job for them. Literally.”

“Facility Review: Actively Hostile Toward Neurodivergent and Disabled Patients This facility is not merely unfriendly toward people with disabilities or mental health disorders. It is structurally hostile to them. A three-strike policy before termination of care and a seven-minute lateness window show exactly how little empathy they have for those they claim to serve. Review of Kla Brosius, CRNP About a month ago, I approached this psychiatrist through my insurance portal to resume management of my ADHD medication. I had been on the same proven regimen for over twenty years before a lapse in insurance left me unmedicated for a year and a half. In that time, my life unraveled in nearly every area. I came to WellSpan seeking stability and continuity of care. Instead, I was met with resistance. Mr. Brosius refused to reinstate the medication that had worked for decades and insisted on restarting the process from square one. He prescribed a non-stimulant, ordered extensive labs, and demanded multiple specialist appointments before he would even discuss returning to my prior treatment. I complied in good faith. I took the non-stimulant medication every day for thirty days and made as many appointments as I could, despite the executive dysfunction that defines ADHD. At my one-month follow-up, I expected to have an honest conversation about restoring my previous medication. When asked how the non-stimulant felt, I told the truth: there was no discernible effect whatsoever. It might as well have been a placebo. From that moment, the tone of the appointment shifted completely. He pointed out that I had not seen a sleep specialist or cardiologist. I acknowledged missing the sleep appointment and explained that rescheduling had been difficult, which is part of living with ADHD. However, I genuinely did not recall any conversation about a cardiologist. Forgetting or losing track of medical discussions is not willful negligence. It is a symptom of the disorder itself. When I said I did not remember that topic, he abruptly turned his monitor toward me, pointed at it, and said loudly, “It’s right here in my notes.” I responded, “I don’t have access to your notes. There’s nothing in my chart about a cardiologist.” His tone became sharp and dismissive. He raised his voice and said, “Do you not have a phone? Can’t you just set alarms to remind yourself to make appointments?” At that point, I was being openly ridiculed for the very symptoms I was there to treat. I said, “That is part of ADHD. This is exactly what happens.” I pointed to the DSM-5 manual on his shelf and asked, “Did you read up on ADHD and autism before seeing me today? Because this is exactly what the book describes.” Rather than respond professionally, he raised his voice again and snapped, “Are you challenging my psychiatry license?” then shouted, “If you’re so smart, why don’t you tell me what’s in it?” That was the end of the conversation. I stood up, said, “I’m done with you,” and walked out. No psychiatrist should ever ridicule a patient for displaying the symptoms they are seeking treatment for. No clinician should escalate their voice at a patient, gaslight them about conversations they may not remember, or mock them for the impairments that define their disorder. After hundreds of dollars in copays and zero progress, I was left feeling humiliated and dehumanized. This system punishes neurodivergent people for their symptoms and calls it policy. Patients should not have to fight their own doctors to be treated with basic respect. A formal complaint has been filed with WellSpan management, and I intend to submit reports to all relevant licensing and oversight agencies. My sense of justice is strong enough to see this through. Any competent psychiatrist should recognize rejection-sensitive dysphoria when it is staring them in the face. Instead, I was met with defensiveness, arrogance, and hostility. Patients deserve empathy, not ego. This review will remain as a warning to others, regardless of what damage control WellSpan attempts.”