Vista Psychological & Counseling Centre

“Do not go to this office ! I will say I did see a counselor by the name of mark when I first started and he was amazing helped me through a lot but it ended there . I would go in for appointments weekly as well as medication management which was a joke they didn’t care about issues only getting the appointment done and asked very off the wall questions ! I would check in each time and at check out schedule the next appointment I was never informed of my co pays which I asked about multiple times , I then received a huge bill which caused me to have to quit counseling all together as to not add to my bill. At that point I paid 150 on my debit card towards the bill . In the next few months the company took 4 more payments directly from my account but to this day they cannot and will not provide me with an itemized bill showing my payments . This is only half the issue twice I arrived for my medical appointment checked in at front was told to be seated an hour went by with me checking in two more times finally the doctor or whatever she is casually comes out and says oh you are here but you are late ! I said I most certainly am not check your cameras I’ve been here for an hour come to find out i was never checked in ! This happened twice and I called today to cancel services and once again demanded another itemized bill which I still prob won’t receive !”

“Hi As a recent new adult I was told I had to switch to a new therapist completely understandable with different lisensures. A week before my appointment they call and cancel saying she doesn’t take my insurance anymore I offered to pay cash she said she could not take that. I am now stuck without an appointment or any medication as i had waited since december with this on the books. I understand issues come about but a week before after being on your books for 3mo with the knowledge my prescription is running out and that’s why I can’t reschedule is unacceptable. Lovely Thetapists horrible structure for services”

“Short version: DO NOT GO TO VISTA!! As many of these reviews state, there is a HUGE problem with Vista. I started my journey of diagnosing and testing for ADHD back in October of 2025, and finally got my testing review back in February. At that appointment, I was told that I would have the report mailed to my house within the next 1-2 weeks. In late March, without a report for my primary care doctor, I am unable to schedule an appointment to receive proper care and treatment. Even then it takes about a month to get in. I called twice, and both times they said they would check with the therapist who did my testing and give me a call back. They never did. I called tonight once again to share my case and ask for the report so I could get a prescription. The receptionist was rude, interrupted me, and was entirely dismissive. I explained that I needed to get my medication started so I can test it while I’m still in school, and she completely cut me off by asking for a good phone number to call me back. I explained once again that I needed this because without it I cannot receive proper treatment. Listen, I’m a high school senior. I’m only 18. And what’s pathetic is that I am asking for something that should have been done months ago as promised, but instead my treatment is held up. It is now April and leaves me with no time to even try medication within its designed environment for learning. In addition to this, when I scheduled my review appointment after the testing was complete, the scheduling “office” reeked of weed. I would not trust this “establishment” with anything regarding mental health. It is pathetic, and I hope this review finds medical professionals well and informs them enough to not refer any of their patients!!”

“I was referred here for testing by my primary mental healthcare provider. I had my intake appt with Erin on Feb 11; she behaved professionally but I truly can’t say that for anyone else at Vista. After finishing the first part with Erin I was told I’d be meeting with Dr. Humphries for additional testing but was given no more detail. Scheduling was an absolute nightmare - not just because it was messy and I had to work hard to get it figured out but also because all of the people who work at the front desk are awful. They are rude and impatient and did not seem to know how to properly perform their job functions. I finally met with Dr. Humphries on April 17, more than 2 months after I first tried scheduling. My experience with Dr Humphries - who is one of the owners of the practice - made me incredibly uncomfortable. I was not aware I would be testing with multiple people in the room; this made it difficult to concentrate as Dr Humphries was chatting with different people the whole time. He also made multiple inappropriate comments and jokes. I was scheduled for a return appt for May 6 with Dr Humphries - I thought I was going to get info/results, finally. Wrong. I met with Dr Humphries for about 20 mins and it was clear he had not looked at my file until that moment. He even joked he should have read it before. He made a joke about alcoholism/substance abuse. He was condescending and spoke down to me. I was charged for a full appointment just to have him read clumsily from a printed out report. He sent that report to me in the mail and as I read through it I realized half of the report had another patient’s name on it. It’s now June 1 and I went for what I was told would be my final review to go over everything. Another lie. I met with Erin for 15-20 minutes and she gave me a brief overview that included multiple acronyms and she breezed through them with no explanation. She then let me know I’d have to wait approximately 8 MORE WEEKS to get my final “report” with findings. I spoke with her briefly and let her know how stressful my experience had been and how uncomfortable Dr Humphries made me feel. It was clear from her response she didn’t care and had no intention of telling anyone. She even mentioned that he was one of the owners and just sort of shrugged. That was the second time I left an appt at Vista and sat in my car and cried until I could calm myself down enough to drive home. I will never return there and would not recommend anyone else go there either.”