Vantage Point Behavioral Health Hospital

“100/10 do NOT recommend taking your loved one here.. they will medicate them to the point they have no idea what is going on. To the point they lose control of their body and can't even make decisions for themselves and send them home as "doing good " even though yoh question why they are so lethargic. They seem very uncovered by the fact that our loved one was not the same person we dropped off... fully aware and able to make decisions. They came out worse than when they went in. Then when contacting the "patient advocate" they told us that they would work hard to get to the bottom of it only to be sent a letter stating how right they did everything. I'm sure the patient advocate got paid good for that letter because a patient advocate is just that... an advocate for the patient. In this situation they are all about the facility and its providers. Don't waste your time.on this place. They are under the same umbrella as Valley in Fort Smith and I would have never put my loved one there had I known that! I wish we would have never taken our loved one there as now they have to have 24/7 care where they didn't before.”

“​I am writing this to formally warn others, particularly those with "invisible" disabilities or chronic illnesses, about the severe medical neglect and lack of professional standards at this facility. I was admitted for support following a family death and a period of depression stemming from lifelong chronic pain. Rather than receiving a therapeutic environment, I was subjected to conditions that were medically regressive and life-threatening, I even verbally expressed to them, "I am declining here, what am I doing here?" ​Clinical Negligence and Medication Withholding Despite my primary needs being medical, I did not see a physician until the third day of my stay. This resulted in a dangerous 3.5-day withholding of my essential medications for POTS, gastroparesis, and a thyroid condition. My partner hand-delivered my prescription bottles to the facility on the second morning, yet the staff refused to administer them, citing a manual pharmacy verification process that took days to complete. This delay caused a total physiological collapse: I suffered six fainting episodes—two of which occurred at the nurses' station—and began vomiting due to untreated gastroparesis. ​Dismissive Care and Privacy Violations The staff’s response to my symptoms was clinically negligent. My fainting episodes were dismissed as "eyelash fluttering." Furthermore, after a superficial apology for that comment, a nurse proceeded to discuss my private medical details and POTS diagnosis loudly at the nurses' station in full earshot of other patients. This facility operates with a complete disregard for HIPAA and patient confidentiality. ​Substandard Living Conditions The patient quarters, which are kept out of public view, are in a state of disrepair with visible hole patches in the walls. I was kept in a room where temperatures dropped to 58–60°F. Due to a broken intake process, I was denied access to my own winter clothing for several days. My partner delivered my clothes in the morning, yet I received only half that evening, and the remainder was withheld for three additional days. For a patient with dysautonomia, temperature regulation is a critical medical necessity. The leadership at this facility lacks a basic understanding of Postural Orthostatic Tachycardia Syndrome (POTS). Because my physical hurdles are not immediately visible, they were treated as non-existent. Ultimately, I was forced to leave Against Medical Advice (AMA) as soon as I was able, simply to ensure my own physical safety. While there is much more that could be said regarding the legal and ethical failures of this stay, this summary serves as a warning to anyone with complex medical needs.”

“At this point they should just hire me I do just as much help as some of them...so no five stars. You need more therapists, yours are tired from doing 4 peoples jobs. But doctor Rahim and the amazing techs make it 1000000% better since COVID days. I give it 4 because they are trying hard to improve, they just need more staff. And donations of cigarettes, food, and activities approved by the amazing therapists”

“When I first got to vantage point I was Freaking out because I was scared that vantage point would be like any other facility. But I had kind gentle staff who calmed me down and I realized that vantage point was not going to be like any other facility. I wanted to say that vantage point is the best place to go for help. I wanted to give a shout out to the staff who helped me the most so if you are the owner of Vantage point please tell these staff I said this and show them the picture of me. First I wanted to say that you to Mrs. Jamie because even in hard times she was always there for me thank you Mrs. Jamie. Next I wanted to say thank you to Mrs. Juniper because she is kind and if you have anything you need to talk about she alway Makes time. Third I wanted to thank Mr. Camden because when I was sad or upset he would always find a way to make me smile. Last but not least I wanted to say thank you to Mrs. Darlene Because she was always willing to make time for me even if she was busy. - Faith”