Valley Behavioral Health

“The nursing staff is fabulous. I wish I could leave 5 stars. Billing is terrible. I was told that my insurance would pay $890 and that needed paid before treatment. Months later they sent a bill of almost $2000. I called to see what was going on with that. They said that the $890 was just an estimate and that I owed the remaining balance. I made a payment agreement for a direct payments out of my banking account for the 1st of every month, because that is our payday. No payments were missed. They still sent it to Frost-Arnett creditors even though they made the payment agreement! I paid off the remaining balance and almost a month later the creditors are still calling and mailing collection notices! 1 week of care costing out of pocket with good insurance is still almost $3000! My granddaughter said they kept her drugged the whole time and doesn't remember much except for having to eat with her hands and that floor was more comfortable than the mattress.”

“My daughter was recently admitted to Valley because of a suicide attempt. During the intake process we were told that we could come get our daughter at any time. My daughter was in the facility for 5 days. The facility did not do anything for her in that time. She felt worse than she did when she was admitted. The therapist that was assigned to my daughter set up an over the phone appointment with us as a family therapy session. The day came for the appointment and we didn't receive a call at or even close to the set time. We called and left a message. She still didn't call. We finally got ahold of the Therapist and she she forgot. My daughter said she had only talked to the therapist 1 time while she was there. But the therapist told us she had talked to my daughter a couple times. Then in the very next sentence she claimed to have talked to my daughter several times. When I confronted her about it, she quickly tried to change the subject. I told the therapist that it was obvious that my daughter wasn't getting the help she needed and that we would be picking her up later that day. She said ok then cut the meeting short. We picked my daughter up that day which was day 5. Our insurance only approved my daughter to stay for 5 days so we really weren't picking her up early. The facility contacted DHS stating that we pulled our child early from the program against their recommendations. So then we had DHS and The local police show up at our door. As if our family wasn't dealing with enough. Of course it was a open and shut case because there were no signs of abuse or neglect. The facility had also pulled my daughter out of her online school. We had to get her registered again to get her back on the roster so that she could continue her education. The facility told us at intake they needed to contact the school to let them know our daughter was in their care. This would excuse her from the days she had missed. Instead , she was pulled from the school. This also happened on the 5th day. Valley Behavioral Health is an absolute waste of a perfectly good building. Reading alot of the other reviews, there seems to be a trend of creating more issues than they are fixing. This is a Toxic facility that is more interested in collecting the insurance money than they are helping people. I wish I could give a negative star review but unfortunately I have to give at least 1 star to even write this review. If you are an adult seeking help for yourself. I strongly urge you to find a better facility. And If you are seeking help for your child, Please, Please dont make the mistake we did. There are much better facilities that truly want to help your child. Closer does not mean better. I hope and pray that you find the help you need for yourself or for your child. BUT THIS IS NOT THE PLACE.!!!!”

“ummm.. im sure they deleted my review. i was sent here on my 11th birthday, 2024, for suicidal ideation and self harm, only to be treated worse, staff members will push your boundaries. theyre psychically, sexually, and verbally abusive, im calling out ms amber, ms savannah and mr jacob. i hope these people never have a chance to work in healthcare again, especially with kids. ms savanna put me in a seclusion room because i said i felt like i was being touched in my sleep by another staff member i cannot remember of. ms rhi stole my things from storage, they were little pusheen stickers ive had, i noticed because the 2nd time i got back, i saw my stickers on her water bottle. and found them in the staffs personal desk. its immature and so dumb how these grown adults are working in children healthcare and they just steal their things!! my mum bought me this and it just gets stolen.. sure its just stickers but they meant alot to me the 2nd time i was here, they discharged me saying they would test me for the flu, never did and just basically had me pack my things and leave. i was running 106. the food is horrible, the cleanliness is awful and the behavior is disgusting and inhumane. please stop treating the little kids and adults in here like garbage! these people need help and all you care about is getting your paycheck. id be more than happy to file a lawsuit. so much more has happened that what i just wrote down.”

“This is of the amazing places I've ever been. They are passionately involved with helping you regain mental stability and flourishing as a person. Peace and blessings”