UVA Health Behavioral Health Manassas

“Their new patient process is horrible. When you call to schedule an appointment you are required to leave a message an they will get back to as that is your only option. I've had to call numerous times leaving messages of desperation for them to return my call to schedule a new appointment. Their policy is to call back within 48 hours. If you aren't able to pick up their call when they call you back they will leave a message with the return number being the same answering machine you talked to the first time. You then call back and leave another message, again as that is your only option. You wait a couple more days and engage them in a phone tag until you are finally at the phone when they call you back. To be depressed and to have anxiety and deal with their lack of caring when it comes to making the process easy is miserable. Their new patient process is the worst! After I finally got through to them, the earliest they had availability was months away.”

“I am disappointed to see all the negative reviews on the practice and on Dr. Fiasal! We've been with them for 5 years now and have had nothing but positive experiences with the entire staff. Dr. F is always extremely helpful and proactive in working with my husband on his very complex treatment plan. He even took the time to check on us a few times since the pandemic began to see how his is doing between appointments.”

“Dr. Faisal is very arrogant and will not work with you on any part of your care. I was in the military and was being treated for anxiety and depression. The anxiety was easily controlled with 2mg Valium as needed. I told Faisal this and he insisted on not treating me with this medicine even though my anxiety was controlled when taking it. He insisted on just changing my anti- depressant and putting me on abilify which is an anti-psychotic and I did not want to take this type of drug. After a few messages back and forth with Faisal on My Chart and a few weeks later I get a letter in the mail saying he refused to treat me and that I need to find another doctor. Also, my next appointment was cancelled by him. No wonder he is the only psychiatrist in this practice and all the others (4-5) doctors have left. They probably didn’t want to work with this jerk. If you are considering going to this practice I would reconsider your decision. Good luck.”

“I found this office last minute when I needed a psychiatrist ASAP & I found dr fisal, I notice a few red flags at first but I don’t know why I continued going, it seemed like he was more worried about the money and he would ask me certain things I didn’t feel comfortable with and continue to ask every visit. I was prescribed anti depressants for my anxiety & depression which doesn’t make sense to me. I’ve been hospitalized before they had gave me Valium and Prozac, the Prozac didn’t help me at the time but the point is my anxiety was being treated. Dr fizal or how ever you spell his name basically said I just need therapy for my anxiety and gave me trazadone which is for sleep. So when I had anxiety I didn’t know what to do. Now I’m in the same situation he’s sent me a letter declined me as a patient, but wasn’t working with me to begin with. All he cares about is his money. Worst experience ever. I love most of the nurses there & even my Therapist, but as far as dr fisal I wish I never walk into his office for help.”