UTMB Health Psychiatry, Webster

“I came to get help with anxiety and depression. I thought the visit went well. I was excited to get a new treatment however it was on a Friday and they were closing and the doctor forgot to update the chart. Therefore, I couldn’t go get my lab work done called left messages. No one got back to me till the following Tuesday and even then no one would call me. I would just get a message on my chart towards the evening hours, and we have to wait another 24 hours before I could get a response. Very poor communication I ran out of my meds. My anxiety level was through the roof and they just really didn’t seem to care about my mental health. I definitely will not be going back.”

“My son was seen here and placed on a medication, with no follow-up for 6 weeks. I had to ask for counseling/therapy and was told they had a wait list. He ended up in the UTMB ER and admitted to Medical Behavioral Hospital in Clear Lake which was a disaster. Another new medication no discharge coordinated care. Called to get post hospitalization care from here as this is where his MH care is and was told nothing available until end of January. So here we are with 2 weeks of a new medication that is making him a zombie and no one has access to provide care! Is there no ethical obligation to follow your patients? No access if your patient is in crisis from a medication you prescribed. If you access care here I hope you don’t need urgent or coordinated care.”

“Absolutely terrible experience today trying to schedule a follow-up. The receptionist was not only incredibly rude but also flat-out wrong, repeatedly insisting they had no provider under my doctor's name. Seriously, imagine that level of incompetence! When I dared to ask a clarifying question, her sarcasm was utterly unprofessional. This kind of dismissive and unhelpful behavior is completely unacceptable for a front-line staff member.”

“The doctor I got will not give me real anxiety meds because he just doesn't like prescribing them, even though I'm clearly psychotic and anxiety riddled to the point I need one. All in all they are probably fine if your issue is just some depression, but if you have a serious illness, you may want to look elsewhere.”