UPMC Western Psychiatric Outpatient Services at Bellefield Towers

“I was at the STAR program in high school they were nice. Then I aged out and was put in adapt. Tiffany was my therapist for like a year or so. I put her through a lot which led her to telling me I was too high risk and firing me as a client. That was summer of 2023 I think and since then I’m doing better then I ever was. Haven’t had a therapist since and honestly I’ve just learned to do and be better and rely and God and not other humans. Been clean for a year and a half now. Praise GOD!!!”

“I had the worst experience in the evening iop outpatient program. Felt worse after iop then I did going in. I quit after 4 sessions. Therapist and Psychiatrist were very nice but I had an awful experience with the group leader. Would not go back here even if it's the only place that takes my insurance.”

“I attended behavioral health therapy at this clinic and had a negative experience. The provider’s after-visit notes included statements I never said, which was concerning. I was referred to by a different name and the therapist wrote things that I was to do that I never agreed to. As a patient, I believe it’s important to feel heard and to have accurate records of what was discussed in therapy. Unfortunately, I did not experience that here. I hope the clinic takes steps to improve communication and responsiveness for future patients.”

“Don’t waste your time. I showed up for my assessment just for them to tell me that the person didn’t show up to do my assessment. That took weeks to get situated. Finally got a therapist and it was a male, when I requested a female. They finally fixed it, and I absolutely adored my therapist. She was a great help to me with my ocd and autism. Truly the best therapist I’ve ever had. She unexpectedly disappeared. I found out she was on medical leave. The date kept changing for her return which she was keeping me updated with. Totally nothing against her!! But after we lost contact, I contacted the office numerous times and left voicemails just to get no calls back. I don’t know if my therapist is never returning, if they have a different therapist that is suitable for me, or what to do. It’s been around three weeks of calling them. In April, I tried to schedule an appointment with my psychiatrist for sometime in May, and the soonest he could fit me in is in June. This place makes you feel uncared about and neglected. Sadly they don’t care about the mentally ill. I am unsure why people take these jobs in these types of fields when they do not care or have any respect.”