University of Rochester Medicine Mental Health & Wellness – Strong Ties

“Dr. Small is caring and compassionate and no matter how many missteps you may take, I felt he always had my best interest in mind. I would recommend him as a psychiatrist any day of the week. He always had my best interest in mind and I for the most part appreciated his judgment despite my circumstances. Could always be better but could always be worse. He is a great place to start if not more. There are still good providers out there despite the income gap.”

“Could not leave a worse review. Absolutely no transparency, uncaring and immature staff. I used to enjoy this place before my first therapist left, and I can certainly see why they did. Disorganized mess of a facility. Will not let you transfer therapists pretty much at all, no specialized care, pretty much JUST an addiction facility. But, they don't even have a social worker to help out with insurance and housing concerns anymore, so that's just about useless too. Do not go here.”

“I’ve never had a bad therapist through strong ties and I’ve had various decent psychiatrists. The patient services are great but getting into the Strong Ties system is hard. Long wait lists, cryptic to downright useless call lines, confusing structure of the various clinics that can sometimes end up getting you shuffled around until a good place for you is found. I would like to say though once you work out these issues and settle into a therapist and/or a psychiatrist the care is great and definitely worth it”

“My husband was in crisis and they offered no help. They let him struggle and suffer alone with no guidance. Absolutely no follow up. I'm not sure what purpose your facility holds. When your patients need you the most your absent... Are you too busy? Like every UR medicine facility. You all should be ashamed of the failure of care you provide.”