University of Rochester Medicine Mental Health & Wellness – Child and Adolescent Outpatient Services – East River Road

“I have never experienced medical professionals with worse bed side manner. Rude, impatient and not helpful to my autistic children, or myself in any way shape or form. I'm done with that place. It would've also been nice to see an actual doctor and not a nurse practitioner to treat my sons. They're supposedly specialists, not the case , save you and your insurance company's money. I will never refer anyone to that facility ever!”

“I took my son to this facility only to feel like I was disrespected. They had terrible attitudes seemed like they told me what I already knew didn't help me except put some prescriptions in. Other than that I would not recommend this place for families who have a child with disabilities. They weren't kind friendly respectful and didn't have the decency to have manner towards me as a father.”

“We have several children with trauma related disorders. They see Lynn Cole and she is nothing short of wonderful to us. She is knowledgeable, understanding and helpful every time we need it. She encourages us and supports us even when we feel discouraged. We are so lucky to have her so close to home.”

“I've only spoken with two women over the phone regarding my autistic child who was seen several times before they moved facilities. They spoke to us like she was never a patient there and that everything was foreign. Not to mention the condescending tone, short answers, and just the overall rude manner. I am confused. This place was once a lifesaver and so helpful in explaining what we didn't know, and now I have no idea about how to proceed with this facility. I don't feel like anyone really cares anymore, it's like they threw us out.”