UF Health Psychiatry - Jacksonville

“Absolutely the most incompetent office staff at this office. We drove 2 hours after waiting 4 months to get my son to his appointment after being given an estimate in October verbally over the phone. When we arrived for our appointment, we were now told it would be double what we were previously quoted. Office staff told me they had it written down that they had given me this exact quote last year which is a lie as I wrote down at the time the amount they told me. I was never sent a written estimate at the time so it is now a case of he said/she said. No one re-verified insurance or benefits despite our appointment being after the first of the year. As we spoke, I was quoted a couple of different amounts that changed and didn’t add up. I canceled on the spot as I had budgeted for a certain amount and could not afford to pay double. Disgraceful customer service. Will not return to this practice.”

“Ive been going here for a while and they have helped me tremendously in every way. Just recently I’ve had trouble getting a medication and having to fight with insurance and the pharmacy who just wanting more and more. Shan helped me out the whole way. Without having to blow them up to get results she helped me and had my back getting my medications. Big shout out to her and everyone working up there having to deal with not only us but fighting insurances and pharmacies for us too.”

“Best food ever. Appreciate the help I received. I'm better now. Thank God for the support and kindness. However, I recently found out that I was billed multiple times for medicine that I was prescribed. That's medical fraud, in the state of Florida, you can get some serious time for this. Thank God I know my rights. I have been through the legal system since I was in my 20s. My Momma told me to NEVER settle, in life, or in court. Also, I am my own person who is over my own finances. Legally, you cannot have me committed to a group home, or a long term care hospital. You're not allowed to ever do that nonsense to me.”

“I would like to share that having a company that deals with mental health to be there when you need them I called a young lady 15 minutes before my appointment and she had to be downstairs within 15 minutes to get me in a wheelchair because I’m blowing a bone in my knees and she understood that and her name is Asia and she Is A CNA my heart was tight. My legs was hurting, but God sent me an angel. Thank you. Have a great day.”