Tucker Psychiatric Clinic

“I greatly enjoyed my provider at this facility but I followed her from another practice. When she left the practice, I was in the middle of a recent medication change and was told to come back in 1 month so I made an appointment with the recommended individual taking over her clients. He wasn’t available for almost 8 weeks so I made the appointment. Then the day before the appointment the practice cancelled my appointment due to the provider having an emergency which, is understandable. What is not understandable is not keeping room in the schedule to rebook clients due to provider generated issues for THREE MORE MONTHS. As I mentioned, I was in the middle of a medication change so that would make FIVE months before I saw a provider again. It is wholly irresponsible to not manage a provider’s calendar to where they have the ability to take emergency appointments and reschedule due to provider issues without making a patient wait 3 months. When I expressed my concerns I was told they would refill my mediations and pretty much to suck it up it’s not their problem. Well, they never submitted my medication refills like they said they would so thank goodness I found a new provider in the meantime. Additionally, this practice is low tech so there is no way to contact the provider or office through an electronic means. Which, would be fine if they consistently answered their phones. I’ve had to call 5 times to make an appointment before. Would not recommend this practice as a whole.”

“I just got out of Tuckers yesterday. And I need to say that whatever you want to call it, a mental hospital, or psych ward wtv. If you need to go there. Go there. Because they were the best to everyone. No matter what you say or do. That's not me saying their aren't rules. You will have consequences if you are mean. But they treat you like you are special. You shouldn't want to be mean. Because all of the rules are in place to make you and others safe. It's gonna be boring sometimes. But it forces you to find things to do, like socialize, or find healthy hobbies. It's not a vacation. It's a mental hospital. But this is by far one of the best. Thank everyone at tuckers 1 west. Thank you especially Keith, at night staff. Maggie at day staff. Mackayla at night staff. Szilvia at day staff.Natalie at day staff. And others I'm sorry I'm not good with names.”

“Awesome Dr. Office. All Ive seen is Dr. Kernodle. I saw him a lot last year. Then went to work on a cruise ship for over a year. Once i got back i schulde a ppoitment and he remeber everything about my situation. Thnak you Dr. Kernolde. You are a life savior!”

“15+ Year Long Patient Review I have been a patient here for over fifteen years, starting under Dr. Walter Jennings. I want to be very clear that my concerns have never been with him or with his daughter, Kate Rae. Dr. Jennings treated me like a whole person, not just a patient. We bonded over food, joked around, talked about life, and he always checked in on how I was truly doing. His daughter, Kate Rae, has taken over beautifully warm, bubbly, easygoing, and genuinely committed to carrying on her father’s legacy. I appreciate them both and have nothing negative to say about their clinical care. My concerns are specifically with the front desk, the aide, and the office manager. Some interactions with staff have felt dismissive, judgmental, and unprofessional, which is especially harmful in a psychiatric setting. When I called to ask about continuing my medication and a possible dose adjustment, the aide responded with attitude and made me feel like I was doing something wrong. She said “I don’t know what happened at your last appointment” in a sharp, sassy tone even though I follow my schedule consistently and come every three months exactly as my treatment plan has required for fifteen years. The medication I was asking about was not even a high dose. My Vyvanse was only 10 mg, which is considered a pediatric level dose, especially compared to the 60 mg of Adderall I took responsibly for years. I had already taken myself off the stronger medication and was simply adjusting safely, which is normal when switching stimulants. Instead of understanding that, I felt judged as if I was drug seeking. Another issue was being told I had not been seen since a previous date, even though I had just recently come in. My fiancé even remembered the appointment. Being asked to schedule and pay for another visit because of that error was frustrating, especially since my care has followed the same three-month pattern for fifteen years unless there was a medication change. It felt like my chart wasn’t checked thoroughly. As someone who is neurodivergent and lives with ADHD,autism,dyslexia, and anxiety, interactions like this can be discouraging. People come to a psychiatric clinic because they are vulnerable and trying their best to manage their mental health. Staff members never know what a patient is carrying on their shoulders that day. Tone matters. A snarky or raised tone can genuinely hurt someone in an environment that is supposed to be supportive. When I spoke with the office manager, the conversation became focused solely on technicalities, like the wording of “refill,” instead of trying to understand the situation. She insisted the staff was correct even though I receive three months of prescriptions every three months, which is how my treatment has always been structured. Yes, controlled substances technically cannot be “refilled,” but patients still use the word to mean “the next prescription in the ongoing series.” It should not have turned into an argument. Even after she said she would handle it internally, the conversation still did not feel supportive. Again, I want to emphasize that the providers themselves are excellent. Dr. Jennings was like a friend, therapist, and psychiatrist all in one, and Kate Rae has been wonderful to work with. The issues are strictly with some front desk staff and communication style. In a psychiatric clinic, support needs to start from the very first phone call not only once the patient is sitting in the provider’s office.”