Triad Psychiatric & Counseling Center, Greensboro

“The office was nice but if you miss two appointments because you have an upset stomach and a fever you are automatically kicked out. The sad thing is the provider does not know a computer system keeps up with your appointments and when you missed them they send you a letter of the last missed appointment and give you a list. They only give 30 day supply of medication but it’s in the month they let you go so now you have go somewhere else or go to the urgent care to get medication that is sad a poorly operated place. If you get sick don’t go there you will get kicked out for missing two appointments.”

“It seems to be a new, very popular practice to charge patients for no shows. I get this! If you make an appointment, keep it; if there’s an emergency or something to keep you from getting to your appointment, call the office and reschedule, so someone else can take your spot. Why is this a problem? I had an appointment this year, came out to my garage, and found a flat tire on my car. I called the office and told them my issue, my therapist trusted that my problem was valid, as I never missed an appointment! It was not an issue. I’ve been going to therapy there for several years. The initial intake appointment was scheduled quickly, and my assignment to a therapist was done expeditiously. Because the need for therapy has expanded exponentially since Covid-19, and recent political “shenanigans” it is hard to get appointments at most practices. I have never had any problems scheduling appointments with Rebecca, and regular med checks with Brittany. I get a text and email from the office a week in advance of each appointment; I can confirm my appointment or reschedule it via the text or email link. It’s easy, reliable, and efficient. I schedule my next appointment the same day I see my therapist, and put it on my calendar, so I don’t schedule anything else that day and time. I find their check in process to be easy, predictable, and friendly. The people in the front office understand why we are there; they see a lot; they hear a lot; every day can be challenging for each of us. They saved my life, and I appreciate everyone at Triad.”

“This place apparently has no compassion for people and that things happen and things may have been forgotten. Like missing two appointments. I am only human and I cannot remember everything. But if you do this they completely kick you from the practice. Lady at front was very rude and not understanding nor friendly. This is the reason for my review rating. The person that i was seeing there was kind and understanding. Other than that nope not a good place.”

“I have been seeing Dr. Lisa P. for almost 12 years now and even though I’ve moved away, I still travel just to go to my appointments because good Doctors are hard to come by these days! She has always been kind, honest and upfront with me and has helped me in ways I couldn’t even begin to thank her for! I highly recommend this practice…”