Travco Behavioral Health - Boardman

“(This is by no means a review of the healthcare professionals that work here. They are excellent!) LACK OF COMMUNICATION: Today, I waited 40 minutes for my appointment because my healthcare provider didn't even know that I had an appointment. Besides that, there have been numerous instances of incompetence at this office. I've been going here for over a year, and I've tried to overlook the issues with at least one front desk clerk in particular. MAJOR ERRORS IN ACCOUNTING: However, this office also tried to charge me for four visits that I had already paid for. I had to communicate my bank statements and they finally admitted their mistake. LACK OF COMMUNICATION AGAIN: all I needed to do was have them obtain records from my primary care physician. I got them the release they needed in December, here it is February and they still haven't been able to obtain the records. Also, at my appointment no one mentioned this. No one knew that the administrative person couldn't get the records until I went up to the office myself and asked them about it, essentially prompting them to do their job. I'm sure there are more examples of the lazy work at the front desk, but those are the only ones I could think of off the top of my head. Also, the incompetence is mixed with condescension and a rude attitude in many cases from the one person who I won't name. This review won't be posted anonymously, because I want them to know that one of their nicest and most socially amicable clients has been driven to frustration and stress as a result of this nonsense.”

“My son and I both receive services from this provider. The staff is welcoming, professional, and approaches clients with dignity and respect.”

“This staffing is a very caring understanding and compassionate group. Just a slight change in your voice. And they can pick that up and realize something's wrong before you do or something. You don't even want to talk about and they front desk girl, she is awesome. And I. See jessica and they are very down to earth caring loving women!”

“Pricilla Was a Delight.Lori helped me tremendously and the Staff is Very nice and Attentive to your Needs. If you're looking for a place for some of the Best Support with your Councilor and Psychiatrist Come to Travco!!”