Transitions Mental Health Services

“Some people are terrified of seeking mental health care, even after taking the first step. A little encouragement and genuine engagement can make all the difference. Unfortunately, this office makes that first step feel heavier than it should. The intake process is drawn out over months, requiring multiple preliminary appointments before you are even permitted to discuss what is truly troubling you, and even longer before you can see their psychiatrist. While I am sure most of the staff began their roles with the intention of helping others, nearly everyone you encounter before reaching your therapist feels cold and indifferent. My therapy sessions themselves felt passive and self-led, which is not what I was hoping for from professional guidance. The first sign that this experience might not be what I had hoped was the receptionist’s aloofness, a feeling that proved justified. Communication with patients in a warm or welcoming way seems foreign to her. That is alright, but perhaps a more personable presence would be better suited for that role. It is hard to feel cared for when you are greeted by someone who does not look up from their phone while you are standing right in front of them. That kind of disinterest undermines the atmosphere of a clinic meant to promote mental well-being. It is disheartening how little warmth there can be in spaces that are supposed to be healing. To be fair, the virtual psychiatrist I met through this office is a good man who is highly empathetic and professional. His presence was the one bright spot in an otherwise discouraging process.”

“i have been receiving care for the past few months and recently when i call i have been speaking with a receptionist named Jesse who seems to have a an attitude every time i call, i have never had the need to report someone but this is the second time speaking with her and she is completely out of line, the first time i called about a month ago to reschedule an appointment and she seemed annoyed and answered with a condescending okkkkkk, and was very dismissive and i let it go to her being very busy and maybe is inexperienced with customer service, this time around i called to reschedule my appointment due to i am going out of town for a month and wanted to see doc in july, she said so u dont need him for two months and i said no because i am going out of town and it would be a month and two weeks and she proceeded to say no its two months, so u dont need him for two months and then she said i dont care i can schedule in july, which in my mind im like ok so why keep trying to correct me with the time frame if it doesnt matter, i have worked as a receptionist for community health care inc for 5 years and i would never treat a patient in that manner, she clearly needs customer service training”

“Ainsley was very clear and understandable as we reviewed policies and rights (as there are a lot!) as well as very helpful with my questions during my intake today. Very quick and made sure I was comfortable the entire way through.”

“I would not recommend them to anyone. I have a history of PTSD, and drug induced Parkinson’s, and upon intake I informed them of this, after my neurologist stating I could not be on this type of medication. I was told they would never do put me on this family of medications upon intake, but after months of being convinced and pushed into a need for medication, I was told by Diana they were only willing to put me back on this type of medication which cause drug induced Parkinson’s, because they wanted to see for themselves, completely disregarding the extreme risk to my health this poses. After stating I wanted to revoke consent verbally because of this statement, the receptionist wouldn’t listen to me, or direct me to anyone but Diana, and Diana refused to return call backs, and never did. Request was only addressed when I emailed supervisor with written request. Staff didn’t listen genuinely, they just made baseless assumptions, and disregarded medical history and supporting documentation. Their top concern was on client retention alone, and not the physical or mental well-being of the client. This showed a deeply flawed company culture, and unethical behavior from staff. Zero accountability on their part for the company culture they have fostered.”