Thriveworks Counseling & Psychiatry Rowlett

“I called to request an appointment with a specific professional. They said they could help me with my request, but after gathering all my personal and insurance information, they told me that the professional I requested couldn’t see me because they had no available appointments. My question: Is it really that hard to verify this before asking for ALL my information? After that, they try to fix the situation by assigning you someone else, as if this were just a haircut with a random person. Very unprofessional for this type of clinic. Recommendation to anyone reading this review: Don’t give out any information until you know you can be seen by the person you requested. Recommendation to the administrators of this facility: Improve your customer service practices. I will escalate this issue with my health insurance provider to ensure I avoid any charges from this provider.”

“I had a very disappointing experience with ThriveWorks, Rowlet and Therapist Njideka Obi. I attended a full one hour consultation for grief and loss therapy for myself and my elementary aged child. After this session I realized the therapist was not the right fit, and I politely informed the office that I would be moving forward with a different provider. Despite attending the appointment, I was incorrectly marked as a no-show and build $135 . when I reached out to the office, they refused to correct the mistake. On top of that, The therapist continued calling me repeatedly even after I clearly stated that I would not be continuing Services. This felt intrusive and unprofessional, especially since this was only an initial consultation and not an ongoing therapy relationship had been established, yet. It is also concerning that the office did not acknowledge that a parent must first approve a therapist before introducing them to a minor child. This should be a basic practice. Overall, the experience was unprofessional, uncomfortable, and mishandled from start to finish. I hope ThriveWorks addresses these issues so other families don’t go through the same thing.”

“The company improperly shared my child’s personal and billing information with an unauthorized party. My subsequent attempts to address this matter with a supervisor were unsuccessful, as I was repeatedly routed through a customer service representative and denied direct communication with the supervisor. This conduct demonstrates a troubling lack of regard for customer privacy and data protection.”

“The therapist I went to see yesterday was extremely helpful during my intake appointment, after an hour discussion I reveled that everyone has a connection with themselves in a different way. At the end of my session we concluded that sessions wouldn’t be mandatory but I’m able to call whenever I please. Thrive works does wonders, thank you!”