Thriveworks Counseling & Psychiatry Hoffman Estates

“If I could give this company zero stars, I would.My husband and I initially signed up for pre-marital counseling and were matched with a provider who was listed as in-network with our insurance. While the provider himself was personable, the overall experience was extremely frustrating from both a scheduling and administrative standpoint. First, appointments were repeatedly scheduled automatically without consideration for our availability, which created unnecessary stress and ultimately led us to discontinue the sessions. Second, we were promised CBT guides after our first session, yet even after attending four or more sessions, we never received the materials that were repeatedly referenced. The most troubling part of the experience, however, was the billing process. We selected this provider specifically because we were told he was in-network with our insurance. Despite that assurance, we were later billed over $700 for the full cost of all sessions, and at no point did we receive any email or notification indicating there was an issue with insurance coverage. When we contacted the billing department to resolve the matter, we spoke with a representative named Eli C who presented what felt like a predatory payment arrangement. We were told we needed to make a $200 “good faith” payment and then pay an additional $660 over the coming months, which is more than the total bill itself. Between the lack of transparency around insurance, the failure to deliver promised materials, and the aggressive billing practices, this experience has been deeply disappointing. STAY AWAY!”

“Having a zoom appointment is not the best option and the Psychologist needs a refresher course, it's a waste of money and time. I don't like to give this kind of survey but there's no good points i can share with the appointment.”

“I’d like to leave a review for counselor Stephanie Haywood. She is very professional, kind, and empathetic. Very easy to speak with. I can tell she loves what she does and truly wants to help. If you need someone to talk to I highly recommend her. She’s encouraging and I’m glad I found her. Whether you are dealing with anxiety or just need a listening ear she is a great person to have. Thanks Stephanie for all that you do, continue to be a blessing to this world and may God continue to bless you and yours.”

“I had a wonderful experience with my individual therapist. She was compassionate, a great listener, and provided practical tools that helped me feel more in control of my emotions and mental health. She didn’t pressure me, but instead helped me explore healthy options like emotional boundaries and separation when needed. She offered helpful grounding techniques that I could use right away, and I felt truly heard and supported during the session. She even shared her personal email in case I needed further help, which made me feel even more cared for. Highly recommend to anyone going through emotional challenges or relationship struggles.”