ThedaCare Behavioral Health-Menasha

“Avoid this facility at all costs, especially if you expect consistent medication management or ethical care. For months, this clinic routinely failed to handle basic medication refills properly. When I requested a transfer to a different provider due to these ongoing clinical errors, the administration ignored my requests for months. When I finally confronted the psychiatrist about the medication negligence, she became defensive, hostile, and hung up on me. Following that call, she engaged in severe retaliatory charting. She completely fabricated answers on a suicide risk screening tool that I never even took that day, and entered false, severe diagnoses into my permanent legal record that directly contradict her own objective Mental Status Exam and my independent neuropsychological testing done my Dr Marin at this same facility. Dr Marin was great and the tester was great. When I escalated this to the Clinic Director, leadership entirely failed to investigate the falsified medical entries. Instead, they weaponized the administrative process to protect the provider and punish me for exposing her negligence. Expressing valid frustration over a clinic’s failure to provide medication is not "abuse"—it is a patient trying to survive under negligent care. The negative reviews here are 100% accurate. This facility is a massive compliance and ethical liability. Go elsewhere. I am afraid of further retaliation from this facility and staff, which is why I posted with a different name.”

“STAY AWAY. After reading the other 50 1 star reviews, I completely agree with the same sentiment. Failure to provide medication, suggested to not take medication that has been stable and working for multiple years. Staff is extremely rude and unprofessional. Incorrect information put into my mychart records. It seems like it's all the same problems looking at all the other reviews. I also noticed a comment mentioning that a patient was told by their therapist verbatim, "Why don't you go back?" [to where you came from] to a Latina woman who was expressing concerns to her therapist, and that is deeply concerning. I did not feel safe here and it seems like many others have had the same concerns for many years.”

“I know I shouldn't have gone here. My provider Jonathon Marin was awesome. The tester person was awesome. So why 2 stars? Well my primary Dr which is thedacare and in network referred me here, which is also thedacare. No one warned me that it would be out of network. How is that possible. Now they are billing me full price and blaming me for not checking. I didn't check because they told me that they checked already and my insurance didn't need pre-authorization.......... Thanks for the positive experience with depression, anxiety, ADHD, and getting boned with thousands of dollars after being lied to.”

“I would give a zero star review if it were possible based on how bad things are here. This is a warning to everyone in Outagamie County. Stay away from ThedaCare Behavioral Health-Menasha. They do not respect patient privacy, allowing a guardian to intrude on private, one-on-one therapy sessions against consent, even after competency exams were ignored. They value money more than patients. They also made us feel powerless by refusing to let us cancel appointments for legitimate reasons, and then end up blaming us for not showing up. If you don't receive assistance locally and the systems are broken as we experienced, here are the ones to talk to: report this to the Wisconsin Department of Justice, the FBI field office in Green Bay, and connect with journalists at Wisconsin Watch to help raise awareness and investigate this kind of corruption. Know your rights, because you have them and our experience shows they won’t be respected.”