The Psychology Center SC

“The actual care staff were perfectly fine, but the billing department staff are incompetent beyond belief. Once, they somehow mailed me one of their bank deposit slips (presumably by accident). It is obvious that they have no care for their employers' patients nor pride in a job well done. It's no wonder this place was the only place with openings inside of 6 months when I first reached out to schedule a psych eval well over a year ago (I already had an excellent primary therapist, but insurance only accepts certain diagnoses from psychiatrists with a PsyD).”

“I tried to seek help from a psychotherapist who could help me process and overcome my challenges at The Psychology Center. But I felt it did not work out. Because that clinician may not have known I am a person on the autism spectrum, she may not have understood I am a black-and-white thinker. If that person had been aware that I do better with recalling things by reading a journal from my Word Document/Google Docs to meet my goal, she would not have a misconception about copying words and sentences from websites I went to (as well as not having her wrong thoughts about reading anything from a self-help book). This way, she could have known these actions would help me to discuss what went well, what did not go well, and what I need to work on. Since I realized The Psychology Center does not accept my health insurance, I felt disappointed that one clinician did not help me with what other clinics can cover my Medicare and Medicaid/Forward Health health insurance cards. Can anyone help me find any mental health clinics that support those with special needs/autism? Can anyone assist me with which place approves my health insurance? The more they help me find psychotherapists who can interact with differences, I would be much appreciate them.”

“I have been seeing Becky for 5 years now and have always been treated kindly and with respect. She is wonderful at listening while also providing feedback and giving me new tools to work through things. She has always been very down to earth and kept things real when helping with things I was struggling with. She is straight forward and empathetic. My daughter started seeing Jenny Hayes at the age of 3 and she is a wonderful therapist! She has been very patient and is great at communicating between my daughter and I. Lots of fun techniques that she uses to help kids work through difficult things. I will say that their billing method isn't the greatest and the only issues I have ever had with the Psychology Center came from their billing department. When I first started seeing therapists there I recieved some past due bills after three sessions, and had to go in and explain that there shouldn't be any bill at all due to the coverage of my insurance. I had them recheck my insurance and it got squared away. It was a stressful hassle, but there haven't been any other billing issues in the past 4 years.”

“Their administration or "front office" policies are asinine and cumbersome. Not patient centric. They use different third party software for all of it and there is no way to reply to their software's emails, which is extremely frustrating. They don't answer the phone either. Really a joke. One system for billing portal and one for sending in clinical information forms and appointment setting. Billing system cannot handle more than one related family member. My Family member had just wanted to reestablish with the therapist seen last year but they are super rigid about having to re-do all the paperwork, clinical questionnaires, etcetera even though nothing has changed insurance, condition or demographic. They threatened to cancel the appointment if the paperwork was not completed on time, which they then did while I was trying to get someone to help. Was told that it's just the way it is. That that's their policy and that the therapist would need to know ahead of time what the presenting problem is. I said "How about the Therapist read the patient history? Anyway, they would not budge and said it was related to HIPAA, which is untrue. I WOULD AVOID this place just on sheer principle.”