The Imagine Center for Psychological Health

“This place is the absolute worst. Listen to me and never ever for any reason bring a child there. The first thing they will do is try to take the child alone to a back room. Do not let your child go alone. We took her 16 year old sister and the interviewer was visibly upset by her joining within 5 minutes she started recording. There is no secretary or receptionist. There is nothing on the walls no fliers nothing lasting. Like a rent by the month space where everything can just be tossed in their lap top bag. The interviewer got frustrated so easily with her we don’t believe he actually worked with an autistic child before. We did her evaluation last spring and we just got the results today. Today. I was sure it was just some Medicaid scam since they billed the insurance and never produced results but a few phone calls and a review by her dad this morning finally gave us the results. If you are waiting more than 3 months then call Medicaid and report it. And leave a review alerting potential parents not to delay possible assistance or important school issues by trusting this place. Don't take your child here. Just don’t. Wait for another place to get you in. Anywhere else.”

“I came to this location in the past before and the doctor Michael was very helpful. He was able to assist me. I wanted to come back to this location. However things are different now and they advise. I will need a referral from my PCP. Well obviously they have a new system that you have to send the referral in Before you even come in which is difficult because not everyone is tech savvy. I informed the front desk receptionist that I was having difficulty turning the form in and that I was also on the verge of a nervous breakdown as I have been having a lot of panic attacks instead of being understanding and trying to assist me she was very rude. She asked for my phone number to look me up and then said that I wasn’t a client because my phone number did not pop up. however, I have a new phone number so that old number would no longer be in the system. I told her I am a person and that it is better to look me up using my name. She had an attitude for someone with a mental condition needing assistance, she made my anxiety worse. I’m not sure if I would recommend this office anymore because it is very hard to get in contact with someone also I’m not sure if they know how to treat people that have true mental conditions. I am waiting for the supervisor to return my phone call as I write”

“Initially, I thought that this was a good place to go although I did have to wait a while for both the intake appointment as well as the four hour appointment. I was still pretty optimistic after the intake appointment and they went over my son’s results. They said that they would be emailing them to me, but they did not give a clear guideline on when that would happen. I waited about two weeks cause they said oh it could take up to four weeks to a month. I waited till the end where to put it right around the time for my son to start back school I called they said I said I’ve been received them they were going to contact the doctor and it’s still been two weeks. I have not heard anything. His school is asking so I’ve been calling on a consistent basis and they’ve gotten to the point where they don’t answer my calls. They don’t return my calls and they pick up and hang up when they do answer. Not only am I found a complaint with the OCO I think that I’m going to have to get a lawyer involved to sue them for pain and suffering because at this point it is completely ridiculous. Update: so after calling numerous times today and leaving this review, they called back and of course they had an attitude The lady called and asked me to confirm that I received the email and went to my spam, which was fine, but for them to have an attitude after they neglected to do their medical duty and provide follow-up paperwork as they were supposed to. I really don’t appreciate their unprofessionalism. I definitely will not go back because this was a stressful encounter and he is not getting the tools that he needed to have gotten in school when it first started to do to their negligence.”

“The tester who worked with my child was wonderful -- good energy, good communication with me, etc. -- but the Center is TERRIBLE at follow-up or responding to messages. I've had to contact them several times for information and it takes them weeks and multiple attempts to respond. I received my verbal results on Aug 8th and as of Sept 18th, they STILL have not sent the official form or connected me with the case worker I was promised. I don't know why Beaumont uses them, but I think I'll be letting them know it's a terrible service.”