The Haven at Westchester - NewYork-Presbyterian Westchester Division

“Had someone I care about stay here... 1- when there was a problem, the head nurse said "there is nothing I can do" so I went to the administrator. They told the nurse I had been there and then threatened the patient. 2- for an eating disorder unit, you would think they would actually care about the quality of the food given, and at the very least making sure if someone is allergic to a food, that the patient is never given that food. this was not the case and happened numerous times. 3- had staff lie to the patient and myself over numerous matters. 4- if you enter the facility to visit the patient, and leave to get food as the "cafeteria" is horrible, you will not be allowed back in. 5- there are heavy limits on how many visitors per day, so if multiple people want to visit, it HAS to be planned ahead of time. 6- the place is well over 100 years old, and feels it...it doesn't feel like a hospital and certainly not like any kind of hotel. It feels exactly like it is...an old asylum. Nothing comforting or homey about it. 7- calling the in-house number to report the nursing staff lead to them telling staff that I called and nothing being done. 8- for any that might have an issue with this, yes this place IS co-ed. you may not have someone else in your bedroom, but there may be people of other genders right next door. it is an asylum, yet they can't see how that can be triggering for some patients? 9- a patient arrived before dinner, but since the "on-boarding" (aka all the paperwork) took too long, the staff did not hold a dinner for the patient. this was a patient in the eating disorder unit. 10- staff in the eating disorder unit just ate and drank next to the patients without a care. They also left food and drink in their office out in clear view for the patients to see.”

“Awful place with mixed space for men and women which was scary at night time with the bedroom door open. The room was awful and no hot water to shower properly. Food was gross and large and inedible. There was nothing to do except watch TV, no therapy that made any sense, no one to talk to and nowhere to go. Going outside to walk was a major security issue I don’t think they cared about anyone except to give out medications. Everything private was taken away and the days were long and boring. The doctors I saw were like robots with nothing to say and just wrote scripts. They were no help whatsoever to anyone and it was hard to get out even when you wanted to leave. It felt as if it was all about the money.”

“I’ve been to many hospitals but never one as bad as this. When I went they would force us to stay in our rooms for the majority of the day, even though there was a common area. The staff not only hated their job but the patients as well and would go out of their way to degrade us. It was hell, and my anxiety worsened during my stay. And my depression as well. I hope that they get shut down because it really is a horrible place.”

“Witnessed SA by staff member. Told other staff member. Nothing was done. Average New York hospital moment 0/10 never set foot here if you were born a woman”