The Floating Hospital

“My experience with the floating hospital dental hasn’t been good. Every time I make an appointment I get a called being told that the office will be closed and I have to reschedule. I am very disappointed because I was expecting quality services. So far all I’ve experienced was poor quality dental care. I think the office billed my insurance company for services I didn’t even receive which is heartbreaking that the dental office could be trying to commit insurance fraud. I hope the dental department is able to clean up their act asap. I haven’t received any medical services so I can’t comment on those services. And on the positive side the security officer downstairs is very professional and nice. Every time I go into the clinic he is always smiling and greeting patients. The security is very on top of things. He definitely sets a positive and pleasant tone for the floating hospital. I just wish the employees in the dentist office were as professional and responsible. Hopefully this is helpful for someone like a current patient who is experiencing dysfunction in the dental clinic or a future patient looking for quality care for dental hygiene.”

“I love how they welcome you right away when you walk through the door. I love how sometimes when I have an appointment exactly at a certain time, I sit and can just wait for 14 minutes. I love how they have a play area for our children so they can be occupied while we are in our appointments. I love how the areas are cleaned, and I love how they serve you food and then do trivia with us as well. I love how I can come here and say what I need to have done, and they can also refer me or take care of me here at the facility. The staff is very humble, very bubbly, and very welcoming with open arms. I have been here for quite a long time, and I am also happy that I am a patient here who can be seen along with my daughter.”

“I am writing to provide feedback regarding my recent experiences at your hospital. While my doctors are excellent, I have significant concerns regarding the administration and conduct of the staff. The medical department is frequently unorganized. I have encountered several issues with the front desk, where some staff members are professional, while others are rude and make unfounded assumptions regarding my insurance status. Additionally, I was billed twice for a payment I had already made; fortunately, I had retained my receipt to resolve the error. Communication is also a major issue, as it is nearly impossible to reach the office by phone, and I receive cancellation calls only one day before scheduled appointments.Do to doctors “on vacation” Most concerning, however, was an incident involving a staff member named [Jadeil]. he repeatedly used profanity and racial slurs. Throwing the N word around as if it’s part of his English language and his parents taught him this. As a mother of two biracial children who were present, I found this behavior entirely unacceptable and unprofessional. It was distressing to see that no other staff members intervened or addressed his language. A place of business, particularly a hospital, should maintain a professional environment. This experience has left me seriously reconsidering whether I will continue to seek care at this facility. I hope you will take the necessary steps to address these staffing and behavioral issues.”

“I had a highly disappointing experience at The Floating Hospital. I explicitly booked an appointment to get my knee and big toe examined, which I had already mentioned over the phone. However, when I arrived, I was seen by a different provider, Michelin Amazan, instead of my assigned PCP. The clinic stated that as a new patient, I needed to get routine blood work done first. I understood that part, but the issue was that the provider completely avoided and ignored the actual reason I came in for. Throughout the visit, I repeatedly brought up my severe knee and toe pain, but she completely dismissed my concerns, barely looked at the area, and kept saying "it looks fine." She rushed through the process and kept trying to send me home right after the blood test, without performing any proper examination on my painful joints. To make matters worse, the nurse who drew my blood was extremely careless. They kept digging and fishing around with the needle inside my arm, causing unnecessary pain. It felt like they weren't even paying attention. In the end, I left the clinic without getting any answers or evaluation for the actual pain I went in for. All I got from this visit was a painful arm and a complete waste of time. I am deeply dissatisfied with the lack of patient care here.”