The Carter Clinic - Raleigh

“Ms. Gandhi, NP, is an exceptional mental health provider. My family member has been under her care for quite some time, and we are truly grateful for the compassion and dedication she consistently demonstrates. She goes above and beyond for her patients. During times of crisis, including when my family member was hospitalized, she personally called to check in and provide support. She has also contacted the pharmacy directly to resolve medication issues, ensuring there were no unnecessary delays in treatment. One quality that stands out most is that she never rushes her patients. She takes the time to listen attentively, shows genuine empathy, and makes patients feel heard and valued. Her kindness, professionalism, and commitment to providing high-quality mental health care are truly remarkable.”

“I absolutely love coming here. They are always so professional and once they get to know you, the staff treats you like family. I wanna highlight two very special women that I’ve been working with for years Daria Luis has always been amazing to me and has always looked out for my best interest and I am so Very grateful to have her on my team, and to Ms. Brandy, for always always making sure me and the kids are always taking care of. There are a few other women who have stood by my side during my time at Carter clinic and I am so very grateful for all of them when you start coming here you will understand just how much they look out for you.”

“My daughter has been a patient here for over a year, and our experience has been extremely disappointing. First, the office staff has consistently been rude and dismissive. For a clinic that specializes in mental health, the lack of compassion is shocking. Instead of reducing stress and anxiety, every interaction seems to create more of it. My daughter has called multiple times to schedule follow-up appointments and has often been treated poorly. On several occasions, she received confirmation that her appointment would be virtual, only to find out it was actually scheduled as an in-office visit or was entered incorrectly. When either of us calls for help, we're frequently left on hold for long periods, transferred to voicemail, or given short, unhelpful responses like, "Just wait for the email to log in"—even when it's already past her scheduled appointment time. I work in healthcare, so I understand how challenging the job can be and how difficult it is to find good staff. However, a mental health clinic should place an even greater emphasis on hiring people who are knowledgeable, compassionate, and genuinely care about the patients they serve. Unfortunately, our concerns extend beyond the front office. The provider's approach has been equally frustrating. Rather than taking the time to understand what is actually going on, it feels like the solution is simply to prescribe more medication. Medications are changed, added, or increased without what seems like a thorough evaluation or a clear treatment plan. It often feels like the focus is on prescribing medications instead of identifying and addressing the underlying issues. I rarely leave negative reviews, but I hope this feedback encourages meaningful changes. Patients seeking mental health care deserve compassion, clear communication, and thoughtful treatment—not added frustration during an already difficult time.”

“I don’t write one-star reviews because I know they have real consequences for businesses, and I’m sad to write this one, but it’s out of genuine care for others. What happened to my family member shouldn’t happen to anyone else. He has been a patient at Carter Clinic for mental health care. Since January, the clinic has repeatedly failed to call in his maintenance medication refills. Each time he called, staff said the prescription had been sent. Each time, the pharmacy confirmed nothing had arrived. By early May, he had been out of medication for two weeks, and the clinic knew it. On May 5 he called again, was placed on hold for 12 minutes, hung up, called back, and was told to leave a callback number. The clinic assured him the mail order pharmacy accepted his insurance. A letter from CVS Caremark the next week confirmed it did not. What was most disappointing was not the original mistake. It was that once the problem was clear, the clinic did not try to solve it. They did not offer to send an emergency prescription to a pharmacy that could fill it the same day. They did not tell him which pharmacies actually accept his insurance. They promised callbacks that never came. We spent hours researching emergency refill laws ourselves, work that should have been familiar territory for clinic staff. He was without his medication for three weeks. Symptoms returned. Needless to say, he is finding a new provider through a referral from his therapist. Anyone can drop the ball once. This is a four-month pattern of basic failures, made worse by a refusal to step up and help when the consequences became real. My genuine hope in writing this is that Carter Clinic sees it and makes changes internally, so no other patient experiences care like this.”