Swope Health Independence

“Can never get an appointment when you need one. They don’t return phone calls. The dr says she will do something and then doesn’t. Takes over four months to get a referral. If you take your health serious and want to live another day, do not choose this office as your primary care!!!! The office is made for people with Medicaid and you can definitely tell that they treat you like you’re poor.”

“The worst Swope location I have ever been to. Came in to get tested and never got a call back I called them everyday Monday through Friday for 2 weeks straight left multiple voicemails to get medication. After 2 weeks I finally was able to contact someone and they had to reach out to the supervisor to get everything figured out. I am still having symptoms and I cannot ever get anyone on the phone or a call back this is so unacceptable and putting peoples health at risk. This is absolutely ridiculous that I cannot get the health services I need. I am still having symptoms and need to get in contact with them just to simply get my medication but the lack of communication and professional is down the drain. The supervisor over independence Swope needs to step up and take patients health seriously or they need to get a new supervisor that actually takes patients serious health concerns into consideration. I am tired of being in pain and not being able to get the medication I need.”

“Someone is not doing their job because I have not received a call back from the doctor or nurses and I left 5 voicemail and left a few notes for them to return a call plus spoke to compliance 2 times and still no response about my medication it’s been over a week going on 2 weeks that I haven’t received my insulin the insurance company is waiting on doctors approval but the front desk and phone operators are terrible at delivering messages to the doctor, it shouldn’t be this difficult to get a hold of the doctor for my medication. On the other hand Dr. Massey is a great physician.”

“I used to go there. I won't return for reasons like the turnover of Nurse Practitioners every year I went there. They hardly ever called in newly prescribed meds to my pharmacy. If you can, go to another Swope location.”