SunCloud Health Outpatient Treatment Center

“Suncloud has been a life saver. The staff was and is always welcoming and caring. One of the things that has been the most helpful for me has been the aftercare, follow ups and continued connection I get with them. It has become part of my family now and its a lifestyle. One of the things I lost in my life was a sense of being part of my community and having that desire to isolate from people. I dont feel that way anymore because of Suncloud. Now I have friends and people I really trust. Which is huge to me with my trust issues. Suncloud taught me that I cannot do this alone and showed me that I wasnt alone. This is a lifelong journey and my life is better now because I chose to do something about it, and Suncloud gave me the tools I needed. The aftercare is something I look forward to now and I really appreciate all the friends I've made along the way. 🫶❤️”

“I went here almost two years ago and my experience still haunts me to this day. They had their mind made up about me before i got there. After being very active in my treatment and more involved than most, I had a UA flagged. The staff insisted i relapsed and after i told them i didn't, they basically didn't believe me but called the lab to confirm. I understand people lie about relapse but the lab literally stated it was such a small amount relapse really wasn’t possible, and it was more likely from dehydration and holdover getting excreted from fat cells very slowly. Not to mention every other test was normal. Unfortunately, the psychiatrist was so prideful and refused to listen to the staff at the lab. The rest of my time there was miserable. They showed me it didnt matter what i did because they had their minds made up. Their expertise was extremely out of date regarding certain issues they were supposed to treat. The real kicker and the reason i write this at all is because after a month of just going through the motions with no therapeutic value, just for a back to work letter which they strung me along for every week saying they would sign it, they refused on the grounds that i was testing positive for a medication that was prescribed BY THEM! They ultimately were pressured by my family of all people and signed a back to work note that I still “needed a different program but could go back to work” whatever that means, and that i couldn’t attend there anymore. They also didnt let me “graduate” the facility which is arguably the nicest part. Basically the staff just felt like bullies that i was paying to bully me. If i was in a situation where i actually had to rely on the staff here to be my advocates I would’ve been screwed. These people were deceitful and on a total power trip. They act like you have a choice but with them you dont. I hope its gotten better since I left, but this experience has bothered me for so long i felt the need to share.”

“My psychiatrist recommended Suncloud because I was going through a really tough time in my life. I was hesitant because I was at another treatment facility and didn't have a great experience. I was pleasantly surprised when I came to Suncloud because the staff were all so kind and genuinely cared about helping you. Their process groups can be tough but are so helpful in working through your trauma. It's been a year now since I started treatment and I can confidently say that I learned the skills and created an amazing support group that have helped me be in such a better place. Even after you're out of treatment, they have an awesome alumni group with plenty of opportunities to connect with others that have gone through similar things. I highly recommend Suncloud.”

“Update: Notice the generic reply to each of these reviews. Suncloud and Dr. Kim D. are hiding behind legal minutiae. Faceless - Nameless - and Clueless. I suggest to you - Dr. Kim D., Kelli, and the rest of your team - that you come correct. Better to admit your mistake and address it personally than type in word salad speak. ! Beware ! Confirmation bias used in their recommendations after you share extremely personal and sensitive information. Zero stars if I could. Do not be fooled…their clinical team discriminated against me due to a policy not even listed on their website (as of this review) even though Kelli distinctly said it was a “fundamental policy” regarding choosing whom to admit. After Kelli emphatically declared it as Suncloud policy, I asked Kelli if it was on their website, (had it been I would have never reached out.) She said, “I don’t know!?!?!???!!” Kelli and the rest of the clinical team - get your facts straight and check yourselves regarding how a prospective client should be treated. Discriminating against one’s medical situation is deplorable and disgusting. Thank you for the extra trauma inflicted via your intake process. *****Don’t waste your time here and don’t let Naperville fool you.*****”