Straight Walk Family Services

“If I could give zero stars, then I would. I had an appointment today at 4:30. I show up because I remember telling them, when they asked me, that I wanted to have in person appointments. They had me down for a phone call. I can deal with that and said ok. I left and waited in my car for over 30 minutes for a phone call. I NEVER received any communication. No call. No text. No email. I can understand if you need to reschedule. But to just stand people up is wrong. They have a policy for being 15 minutes late and no shows but do not adhere to their own policies on their behalf. Finding good mental healthcare is hard to come by. They didn't even attempt to make a good impression for my first appointment.”

“I would not recommend this place at all. Ms. Jasmine was the sweetest person in the certain. I absolutely love her. Other than that the other people were rude and unprofessional. I was told to come into my appointments then was not notified that it would take 6 weeks for insurance to make a decision. The lady that was working with my psychiatrist was rude. She sent me into a whole panic attack. I was told I could not return until my bill was paid. I tried contacting them was told my calls would be return. I left messages no call backs. If you send it to collections that's your business I tried to pay several times. I feel this place is a Scam.”

“When my family began with this practice over 2 years, I was so impressed with their service, the kindness of the medical staff and the organization of the front office. Since we have returned over the last few months, it has been terrible. They have phone issues; no one answers the phone and no one returns calls. The people who answer the phones do not know how to schedule appointments and schedule useless appointments, that are then can cancel the appointment when I arrive. They do not keep posted office hours. Unless you want the run-around, find a new doctor!”

“I wish I could give this company zero stars. The unprofessionalism is intoxicating. Call to my children appointment after being referred to them by Mobile Crisis and we are denied after being put on a hold brief the discuss appointment availability in mid November. Rude white lady in background told us to call Pride Wilson when we live in Rocky Mount & was only for therapist being that my kids had left OIC Mental Health.”