Stepping Stones Psychiatric Care

“I truly cannot say enough wonderful things about Dr. Alice Graham-Brown and her entire team. I’ve been fortunate enough to have Dr. Graham-Brown as my psychiatrist for nearly a decade and I’m incredibly grateful for the care, compassion, and support she has consistently shown me throughout the years. Dr. Graham-Brown is someone who truly listens, cares, and makes you feel like you’re never alone in whatever you may be going through. She’s always been there for me during both the difficult moments and the better ones, offering guidance, encouragement, and genuine kindness every step of the way. Having a doctor you can trust and feel comfortable with means more than I can put into words, and that is exactly what I found in her. Her office and team are equally wonderful. Everyone is kind, helpful, understanding, and truly makes you feel cared for. I will forever be grateful for Dr. Graham-Brown and everything she has done and continues to do for me. She’s an incredible psychiatrist, but even more importantly, an incredibly compassionate person. I couldn’t recommend her or her team more highly.”

“I just recently started going to stepping stones in bridgeville for my spravato treatments and I am very pleased with my experience there. Jamie is awesome! She was able to deal with my insurance ( Medicare) /prior authorizations/ speciality pharmacy and scheduling and did it as fast as humanely possible so I could get the treatment started since I was in such a negative headspace. I'm very happy finding this place and will be coming here now for all my mental health treatments and medication management.”

“I’ve had such a great experience here. The providers are incredibly kind and compassionate. Larissa and Sumiyah really take the time to understand your needs and approach your care in a thoughtful and personalized way. Dr. Shaikh is a wonderful psychiatrist who is attentive, knowledgeable, and someone who truly cares about his patients. It was also very easy to get onboarded as a new patient, which made the whole process feel smooth and easy.”

“I gave a second star only because I got my meds on time, most of the time. I have received some of the poorest care in my life from this group. I only saw the Dr. once and his English was difficult to understand. After that, I saw his daughter, the PA. (I often like PAs). She never took time with me or got to know me. She has PA students conduct her phone appointments and then never calls back, as promised, to have your actual appointment. No one in the office picks up the phone and no one returns messages for days, if at all. After many days of leaving messages, I finally told them they could not bill without seeing the patient, I got a literal 3 minute call from the PA, during which she raised her voice and said “What do you want from me, I called in your meds.” She had not. It took another week of myself calling and the pharmacy contacting them before her father, the actual Dr., finally called in my meds. This was far from an isolated incident, just the last straw. They were also over medicating me. I had to have my pcp help me get off of things that did nothing for me, because I could not get anyone in my psychiatrist’s office to speak with me. On therapy… They claim to offer, and very much pushed for me to see their therapist for EMDR therapy, which they had been advertising and suggesting for quite a while. I finally agreed. After 2 months, she still had not bothered to set up the machine. So, no one could have been getting the therapy. They also claim to offer Spravato treatment. I inquired at least 5 times. Every time, I just got a complaint about how much paperwork it would require and no one bothered to do it for me to have the treatment. It took me a while to find another doctor, but I finally did and the difference is night and day.”