Stepping Stones of Rockford

“They don't consider the fact that someone's age doesn't make them know how to make adult decisions. I have dealt with them in the past and that time wasn't pleasant either. If you have an adult child with learning disorders, please go somewhere else for help! They act as if age gives them the right to speak to someone who doesn't clearly understand. I have yet to get guardianship to make medical decisions for my daughter that I never needed before, some places will talk to you because you handle your adult Childs financial needs and are the disabled adults payee for SSI without guardianship. In my opinion, this is just a sad way to control people with barriers and micro aggressive behavior with certain groups of people.”

“Stepping stones has really been a blessing to me and my life …the people I have met there have truly impacted my life for the greater good and are a major part of my life and my support system. Truly grateful for them especially at the main office !”

“Save yourself your time and grief. I had my documentation screwed up so badly and had that sent to social security multiple times resulting in denials. I sent medical records in from my dr to have this corrected and reported all of the inaccuracies which were ignored by the director. I asked him to speak to the telepsychiatrist I see there for meds who can easily verify what I’ve been reporting. He could also talk to the nurse who’s always present.I asked him to call my PCP to correct the wrong severity on major depressive disorder and nothing. Primary dr has been treating this since 2016 and says everything I have is severe.. I’ve been reporting a decline in mental health with suicidal ideations and had my counselor report improvement. One statement they sent to the government quotes me as saying I’m really getting a lot out of counseling and it’s reducing anxiety. Complete opposite. It’s actually made me not trust anyone now. They couldn’t even be bothered to list all of my conditions, some predating my counseling at steppingstones. I have 10 mental health conditions. Steppingstones lists 4 and one is wrong.. Awful experience and it’s sad because I’m the one suffering for it. There’s some nice and well intentioned people there but don’t expect help or accountability. There is none. I have been completely failed. The documents they sent in don’t even match up. One says I have single episode MDD, another says it’s reoccurring and both say moderate when it’s severe. I should have known better when the first words out of my counselors mouth was “I normally work with children.” This place destroyed my life. You guys think this is no big deal when it’s the most important thing in my life. All I ever asked was for accuracy. You can explain all the jacked up paperwork if the judge asks on my appeal. Can’t sweep a review under a rug. With all of the errors you’ve kind of already shown you have no credibility. Don’t bother contacting me. I don’t need anything anymore. To the OWNERS: For the record, this was not the north main location. This is the 4317 Maray Dr location. The director is Luke S. The counselor is Samantha G. The psychiatrist who handled meds is Layne S. There was more than this single nurse present (Sara T) when I reported my mental decline monthly to Layne. Look at what they sent into the government. Compare the documentation. You don’t know me. Could these claims be baseless? If they aren’t: We have friends protecting friends here and inaccurate entries coupled with serious incompetence. I was gracious enough to provide a chance to do the right thing and it was willfully ignored. Audit all notes. Your job is oversight. I’m publicly calling on you to act. Final update: with zero help from anyone, I’ve been found disabled. I was telling the truth about the severity and my former counselor plus everyone else refusing to listen to me and correct errors. I lost a few years of pay because of this. Shame on all of you.”

“Worst experience of my life!! They start out all warm and careing! Just to find out they don't inform u of everything,ur violated with the nurse "IN" the room when you see your Dr.! Sitting right behind you. And don't get me started on the gossipy staff and the way the doctor came out and sat in the waiting room tried to act like a patient my first visit and then went in there how weird is that! Like I can't tell like I don't care if I can't see your whole face or not I can tell eyes!”