Springfield Behavioral of Pennsylvania

“Terrible business. They don’t have real staff in their offices as they should. Most providers want you just to do telehealth, I guess bc they don’t want to leave their house? All the drs, weren’t picked up when bought by a new company..it’s just crap nurses that throw rxs..I was told I needed a psych evaluation (already had one, and it was on file..) I was increased from 15 mgs of adderall to 25 mgs, no bp checks, no weighs in, or even asking what my bp is/weight..also went 5 days wo a benzo..nobody was available to pick up my calls, answer my messages, even the pharmacist left several messages.. most of the providers are w Hopewell Psych now! So men, women and kids call hopewell and get in w a great person! :)”

“We have great and not great experiences here. My son’s psychologist is great! She is very understanding and very accommodating to scheduling time and days. When you work full time, have your own chronic health issues, and have a special needs kid getting time off during the day is HARD due to the many appointments we have in our lives. His Psychiatrist is very nice but scheduling with her is horrible. Her scheduler is not understanding or compassionate whatsoever. I mean this is a mental health office. If you are not understanding and want to be argumentative about a time 1.5 years ago when we missed an appointment, please don’t work here. We get threatened to discontinue care if we can’t make a certain day and time because we didn’t call to schedule sooner. We did but then were told that isn’t possible because they always return their calls. Not true! Don’t expect a call back from the practice manager about your concerns as well. They will most likely say they never got a call about that either. I work in customer service and great customer service is not what we are getting.”

“This place feels like a scam. Ever since I walked in and talked to the first therapist, she felt fake. Then she had a contract with the strictest and highest rates I've ever seen for cancelled or late appointments. $120! Read the contact carefully, or better yet, go somewhere else. Even for the first offense, it counts. In all my years of going to medical establishments, I've never had this issue. I almost never miss appointments. We're human who make mistakes, not robots, treat us with respect. It's a mental health office and I feel like I need a therapist with the stress I'm dealing with. How ironic! I only signed the contract because I got pressure from my doctor. I had doubts when signing it and I should've gone with my gut and refused it. I don't want other people to make the same mistake. The people there feel like robots and the office manager Estelle is rude. I talked about one reason why I think I shouldn't have to pay the cancellation fee and she laughed. How old is she? Six? I'm never going back. I've been at other places like this which treat people with respect. I went here based on a recommendation from a doctor, but now I'm questioning his future recommendations. Look at the Yelp reviews of the same place. It's very negative. I don't usually check Yelp, but for people like me who use Google, I hope to save you money and stress. In other news, it took nearly two months to be seen after not calling to schedule my second appointment because they lost my papers after the first appointment. Update Nov. 2021: to show further proof that they don't care, I've not been there for an appointment for three years and have been off of medications for many years and I've never received a call about how I'm doing. Thank God that I found GABA to be better than any of the medications prescribed to me by this place.”

“I wouldn’t go here unless you are looking for unresponsive, unhelpful, and overall poor quality mental healthcare. Worked with a therapist who I think became tired of me and decided to just drop information on me the day before a major holiday and then never reply to me. Tried to get a referral through the supervisor who similarly ghosted me and never returned my phone calls. If you’re struggling I say you steer clear of these therapists as it’s clear they are not really interested in your well-being. I also had the therapist fall asleep on a zoom call. So save yourself the time and money and get a better therapist.”